Sipwise develops Software Solutions that are among the most widely used in the Telco community and contribute significantly to industry-standard open-source SIP software. We also provide years of experience in developing and operating large-scale internet service platforms.

The purpose of this role is to ensure customer satisfaction by providing expert second- and third-level support for VoIP systems, managing requirements engineering, network configurations, and system deployments. This includes training customer employees and maintaining communication, always focusing on customer satisfaction.

Operations Tasks:

• Deployments (remote or on-site incl. international travelling)
  • support Sipwise customers in terms of set-up and operation of voice telephony and
  • stay in continuous communication with them.
• Technical trainings in English (remote or on customer´s site)
• 2nd level support for and monitoring of customer projects
• Ticketing / bug tracking, troubleshoot and fix.
• Testing: Reconfigure Sipwise lab environments to closely match customer configurations or to new scenarios
• On-call duty (extra paid, max. 1 week/month)

Pre-Sales Task:

• Leading Demo sessions for potential customers (remote) with Sales colleague

Must-haves:

• Professional experience in VoIP (SIP protocol)
• Good knowledge in Linux
• Understanding of (Cisco) switches and/or dynamic routing protocols
• Fluent in English, spoken and written
• Willingness to travel (max. 10%)

Nice-to-haves:

• Networking knowledge
• SQL with focus on MySQL user and admin skills
• Experience with SIP-devices, IP- and Ethernet-networks

WE OFFER:

• Working in an international business environment, company language English
• Working independently in a global team of professionals
• Flexible working patterns and mobile working
• State of the art technical equipment
• Interesting, demanding, challenging tasks
• Learning from each other, facing challenges together as a team
• We support and promote professional training
• Depending on the country in which you would like to work, we offer you an employment contract or a contract for work and services; employment in Austria is preferred.