Do you have a passion for structured workflows, data accuracy, and ensuring compliance in aged care services?

As a Sales Support Coordinator at Silverchain, you’ll play a vital behind-the-scenes role in supporting our sales and onboarding processes. This is a detail-oriented, admin-focused position with minimal customer interaction, where your expertise in compliance, CRM systems, and aged care programs will help ensure a smooth and accurate onboarding experience for our clients.

What’s on offer

• Hybrid model – work mostly from home, with monthly attendance at our Bella Vista office (Sydney-based candidates only).
• Full-time permanent opportunity
• Salary packaging up to $18,500 tax-free as part of a non-profit organisation.

What we’re looking for

• Experience in a similar administrative or sales support role, ideally within aged care, healthcare, or a compliance-heavy industry.
• Strong CRM skills, preferably with Salesforce.
• High-level proficiency in data management, compliance, and audit processes.
• Confidence using Excel and Google Sheets for reporting and tracking.
• A team-focused mindset with strong verbal and written communication skills.
• Knowledge of aged care funding programs (HCP & CHSP) is highly desirable.

The role

• Manage Salesforce data entry, ensuring accuracy across customer records, quotes, and service contracts.
• Coordinate and maintain the end-to-end sales support process for new customers.
• Assist in funding applications, quality audits, and compliance checks for HCP, CHSP & Private services.
• Support internal teams with reporting, training, and CRM updates.
• Ensure adherence to internal processes and government regulations.
• Collaborate with Aged Care Specialists and Care Partners to maintain data accuracy and streamline onboarding workflows.

Why choose Silverchain

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort.  Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.  

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home. 

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

How to apply

To submit your application, click ‘Apply’.

Prior to commencement, every preferred candidate must complete a National Police check, Work Rights check and confirm their COVID-19 vaccination status (although not mandatory it is highly recommended).

At Silverchain Group, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.

For more information contact our recruitment team at [email protected].

Kindly note that we do not accept applications via email. Unsolicited applications from agencies will not be accepted. We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.