Sika Croatia d.o.o. was founded in 1999 as a subsidiary of the Swiss concern Sika, although Sika products have been present in this region since the mid-20th century. Our partners are construction companies and specialized construction contractors, building material warehouses, DIY centers, paint and varnish stores, architects, designers, engineers, investors, manufacturers of boats, vehicles, glass, sandwich panels, etc. Sika Croatia is an active member of various organizations and bodies relevant to our goals and strategic areas. With its results, behavior and relationship with partners, Sika has built an exceptional reputation as a very reliable partner with a wide range of solutions used in various areas.

Key Responsibilities

• Provide hands-on end-user support for hardware, software, and digital workplace tools.
• Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Support digital transformation initiatives and promote best practices.
• Support users across the EUE-EUNE area as part of the Area Business IT Team
• Participate in local and area-level IT projects and digital transformation initiatives.
• Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
• Maintain site-specific IT documentation including asset inventories and technical diagrams
• Ensure compliance with IT governance, group policies, and security standards.
• Manage IT assets and costs efficiently, support budgeting
• Stakeholder management: regular contact with local GM and Area Business IT Manager
• Coordinate external IT suppliers, vendors and support partners.

Requirements

• Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
• Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
• Strong English communication skills.
• Ability to work independently and collaborate with international teams.

Preferred

• Knowledge of Microsoft Power Platform.
• Exposure to ERP systems or Salesforce.
• Work experience with ITSM systems (ServiceNOW, etc.)