Ever thought about how your own decisions and behaviours impact the environment? Ever tried to actively reduce your carbon footprint by tracking your behaviours? You might already have done so, but what about the behaviours of employees in the transport sector all around the world? 

Signol is a new start-up accelerating green revolution and innovation of the travel and transport sector by harnessing the power of individual behavior.  We empower our customers to transform their employee behavior into a competitive advantage. To ensure our success, we are looking for a results focussed Product Manager with proven experience of marketing and development and a great understanding of the maritime market and its requirements.

We’re a new tech start-up, and have recently received grant funding to take our technology to shipping, in partnership with University College London. This is a project to deliver behavioural feedback on board ships that travel the world, and understanding the factors which affect behaviour change on board a variety of ships (eg container, cruise and tankers) to save fuel, enhance safety, and improve well-being.

As our new Maritime PM you will:

• Be the lead management point for our project working with the maritime sector.
• Manage relations and the project with UCL and some of the world’s largest shipping companies
• Be responsible for all reporting to funders, colleagues and partners.
• Be the first point of contact for customer queries and be able to offer support or information on product and services.
• Work closely with our partners to ensure they are satisfied with our service provision and to improve upon areas of dissatisfaction.
• Develop customer relationships that promote retention and loyalty.
• Help design and develop our user onboarding strategy and framework
• Provide customer support for bugs, alerts or system health. You’ll always be there for them to reach out to.
• Renewing the contract to ensure we keep going and providing value
• Upsell and communicate new product features to partners and customers, whilst working with the core team to develop testing strategies.
• Check in on the health of customers and partners
• Advocate for the customer. 
• Travel. An ability to react quickly to new timezones and cultures.
• Ensure a clear understanding of deadlines and deliverables between Signol, partners and/or customers, and that the teams are coordinated efficiently.

To complete all the deliverables, the ideal candidate will have: 

• A basic understanding of Shipping
• An understanding of maritime communications products, technology and their application
• To be able to understand data
• To be experienced working with academics 
• min. Master's degree
• To be willing and able to travel across Europe, Asia and Pacific North America 
• To be seaworthy to an extent to be able to make short voyages on board vessels
• To be a great communicator who is proactive and has experience in Project Management and Business Development with evidence of commercial success
• Superb problem solving skills, great organisation, patience, customer and colleague empathy; and an alignment of mission - profit with purpose.  
• The ability to manage a diverse team of employees and collaborators, many of them working remotely or internationally;
• The ability to deal with ambiguity, and respond flexibly to changes, in a fast paced, international environment.
• Strong presentation and communication skills, with the ability to explain complex analytical concepts to non-specialists both internally and externally.
• An open-minded and diverse perspective

Desired qualities include:

• Great written and verbal skills.
• An interest in the environment
• Familiarity with research trials
• Experience in Account Management and customer service with large, international firms.
• Knowledge and experience in automating processes internally. 
• An interest in understanding how to change human behaviour, and the benefits it can provide to employees and the environment.

• Salary: £32-46k per annum
• Health insurance 
• 20 days annual leave + 8 Bank Holidays
• Vested share options scheme available and can be considered after the probationary period
• In office: free coffee and fruits

Who are we?

We’re a growing team of scientists, academics and business professionals with backgrounds span 5 continents and 9 countries actively mitigating organisational greenhouse gas emissions by using peer-reviewed behavioural techniques towards  building a unique software product that delivers substantial environmental benefits, greater profitability and employee satisfaction and wellbeing. 

Join our team, and let's continue to be a game-changer in the technology industry targeting carbon emissions and improving daily employee decisions. Curious? Find out more https://www.signol.io/.

We will only consider applications that include a CV and a Cover Letter illustrating the motivation to work with Signol.