We at Sigma Software are looking for a Junior/Middle Technical Support Specialist to join our expanding team. This role offers the chance to work in close collaboration with a Swedish engineering and development center, supporting innovative connectivity services for future vehicles.

Join us and be part of a company that delivers high-quality solutions to global leaders while fostering innovation and excellence.

CUSTOMER
You will have an opportunity to work with a worldwide leader in the Automotive Engineering domain.

PROJECT
Support project for the Swedish engineering and development center working on future C-segment cars. Engineers will support connectivity service with operations and monitoring as a supplement to the daily business for the European market of the client.

• Provide 2-level technical support on out-of-office and weekend basis 
• Securing agreed service levels in accordance with the Service Level Agreement (SLA) 
• Monitoring of Infrastructure and Integration into other systems 
• Incident and escalation reporting 
• Maintaining and developing positive relationships with customers and colleagues 

• Knowledge from GCP tools (Google Cloud Armor, Google Security Command Center, Google IAM) and MQTT & HTTPS
• Experience with open tracing standards; Kiali Service Mesh and configuration
• Working with Kubernetes
• Understanding of standard ITSM processes (log and report incidents/problem) 
• Upper-Intermediate level of English 
• Readiness for night shifts 

WOULD BE A PLUS:

• Understanding of tools such as: Stackdriver, Grafana, Gitlab
• Experience with Ivanti Incident Management

• Open-minded and able to adapt  
• Organized and structured  
• Attentive to details