If you want to start or continue your career at an international IT Company, here we are. Our support team is growing and looking for new members to join and provide the best service for our customers.

We are looking for an experienced Technical Writer with DevOps/Software Development Experience who will help to document application dependencies, configurations, and related IP setups by identifying, analyzing, and interviewing application owners, ensuring comprehensive and accurate technical documentation.

CUSTOMER

The Client is a leading advisor on the complexity of consumer behavior that provides big data and predictive analytics solutions. The company offers market tracking information and insights, forecasting, and data management software for retail executives. The Client serves manufacturing, retail, health care, and pharmaceutical industries worldwide.

PROJECT

The project aims to establish a replication of their existing data platform environment, specifically for disaster recovery purposes. The replicated environment will remain in standby mode and must be ready to activate within a maximum of 48 hours in the event of a disaster. The overarching goal is to ensure minimal to no interruption in service.

• Document application dependencies, configurations, and related IP setups by identifying, analyzing, and interviewing application owners, ensuring comprehensive and accurate technical documentation
• Detect and document all components on which these applications depend
• Interview application owners to identify all necessary dependencies
• Review configuration files of applications if needed
• Actively lead discussions and ask necessary questions to gather complete information
• Fill out the template provided to document all identified dependencies
• Ensure accuracy and completeness of the documentation
• Maintain high standards of quality and accuracy in the documentation

• Experience in technical writing
• Previous experience in technical roles (DevOps, administrator, or developer)
• Experience in creating detailed technical documentation and diagrams (logical, deployment, network, architecture, component, UML)
• Ability to conduct interviews and gather information from various project participants
• Skill in a detailed analysis of configuration files and other technical documents
• Excellent communication skills and the ability to lead effective discussions
• Attention to detail and the ability to document complex dependencies and configurations
• Teamwork skills and willingness to propose improvements to streamline processes
• Deep understanding of application logical structures and deployment diagrams
• Knowledge of how web applications work
• Ability to create technical documentation for a technical audience
• Experience in creating documentation for disaster recovery scenarios
• Emphasis on documenting hardware, servers, storage, and connections, avoiding unnecessary details (such as application testing or design specifics)
• Ability to document an average application within 3 days

PERSONAL PROFILE

• Strong analytical and problem-solving abilities
• Ability to work collaboratively in a team environment
• Detail-oriented with a strong commitment to accuracy and quality
• Very good communicator, able to ask clear open/closed questions