Community Manager
- Full-time
Company Description
Embed SIGFOX means joining a company with unique state of mind! Enjoy a rewarding experience in a stimulating environment with innovations and technological challenges.
SIGFOX is the first and only company providing global cellular connectivity for the Internet of Things, fully dedicated to low-throughput communications. SIGFOX is re-inventing connectivity by radically lowering prices and energy consumption for connected devices.
SIGFOX enjoys solid attention from the general media, business specific media, as well as from the Internet of Things industry and the general public. As a disruptive leader in the space of Internet of Things connectivity, SIGFOX needs to stay on the forefront when it comes to community outreach through social media channels, newsletters and communications campaigns.
Job Description
SIGFOX is looking for a reactive, proactive and innovative Community Manager, who will define and implement a top notch strategy for engaging with the relevant communities. The tasks include:
- Manage Social Media communications and marketing campaigns and day-to-day activities including:
- Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.
- Develop a strategy and implement a proactive process for capturing customer online reviews. Monitor online ratings and respond accordingly.
- Monitor trends in Social Media tools, applications, channels, design and strategy.
- Identify threats and opportunities in user generated content surrounding the business. Report notable threats to appropriate management.
- Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.
- Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns. Analyze, review, and report on effectiveness of campaigns in an effort to maximize results.
Qualifications
- Possesses knowledge and experience in the tenets of traditional marketing and communications. Relevant work experience.
- Demonstrates creativity and documented immersion in Social Media. (Give links to profiles as examples).
- Proficient in content marketing theory and application. Experience sourcing and managing content development and publishing.
- Exhibits the ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.
- Displays in-depth knowledge and understanding of Social Media platforms, their respective participants (LinkedIn, Facebook, Twitter, YouTube, Instagram etc.) and how each platform can be deployed in different scenarios.
- Maintains excellent writing and language skills.
- Enjoys a working knowledge of the blogging ecosystem relevant to the Company’s field.
- Displays ability to effectively communicate information and ideas in written and video format.
- Is a Team player with the confidence to take the lead and guide other employees when necessary. (ie: content development, creation and editing of content, and online reputation management).
- Makes evident good technical understanding and can pick up new tools quickly.
- Maintains a working knowledge of principles of SEO including keyword research. Highly knowledgeable in the principles of “Search and Social”.
- Demonstrates winning Social Customer Service techniques. Possesses great ability to identify potential negative or crisis situation and apply conflict resolution principles to mitigate issues.
- Ability to manage multiple projects under tight deadlines.
- Fluent in written and spoken English and French. Other languages are a plus.
- International work experience