Embed SIGFOX means joining a company with unique state of mind! Enjoy a rewarding experience in a stimulating environment with innovations and technological challenges.

SIGFOX is the first and only company providing global cellular connectivity for the Internet of Things, fully dedicated to low-throughput communications. SIGFOX is re-inventing connectivity by radically lowering prices and energy consumption for connected devices.

The SIGFOX connectivity solution is based on an antenna & base station infrastructure that is completely independent of existing networks, such as the telecommunications networks. This low-throughput only network is being rolled out in 60 countries within the next five years.

As a Technical Support for the MEA region, you are providing technical support to SiGFOX local customers and partners. You have an active operational role towards customers, partners, enablers and integrators.

Your main responsabilities will be : 

• Provide (and later on manage) pre-sales and post-sales technical support
• Create MEA Service Desk in order to deliver Level 1 support
• Provide Level 2 support for MEA key accounts projects & contracts
• Provide clear and timely support activity metrics to SIGFOX corp
• Apply and contribute to support processes

In time, the scope of your mission broadens and you :

• manage the activity growth and create local support team
• optimize local support processes to maximize efficiency
• implement local first line support (service desk), in accordance with SIGFOX Corp definition and SLA commitment
• provide efficient solutions to emerging ioT applications
• support proactively SIGFOX MEA sales representatives
• ensure support service quality & monitor indicators of customer satisfaction
• provide on-time, clear and accurate activity reporting to Corporate Support

You deal daily with a complex technical environment and master SIGFOX technology from RAN aspects to connected objects implementation. 

 Engineering degree / 5-10 years of experience with successful technical & management experience

• Excellent presentation skills
• Leadership
• Strong operational service orientation
• Smart and adaptable
• Good analysis/synthesis capability
• Enthusiastic and diligent, resourceful, hard-worker, efficient
• Clarity, accuracy and proficiency in written and verbal communication
• Interpersonal skills
• Fluent English and Arabic (french is a bonus)
• Ability to travel

High level of technical literacy is expected for this job, with experience or strong interest in following domains :

• Wireless systems and Networks, Radio interface implementation
• IoT connected objects implementation
• Embedded Systems (HW & SW)
• Programming and Scripting
• IT