Leader des sociétés de conseil français indépendantes et pionnier du Consulting 4.0, Sia Partners a été cofondé en 1999 par Matthieu Courtecuisse. Sia Partners compte plus de 1 000 consultants pour un chiffre d’affaires de 155 millions d’euros dans le cadre de son exercice fiscal se terminant au 30 Juin 2017. Le Groupe est présent dans 15 pays. Fidèle à son approche innovante, Sia Partners explore les possibilités offertes par l’Intelligence Artificielle, investit dans la data science et développe des consulting bots. Sia Partners est une partnership mondiale détenue à 100% par ses dirigeants.

The Business Analyst will work closely with the Project Manager and various stakeholders to deliver defined business objectives for newly implemented Enterprise Service Management platform.

The BA will work closely with clients and project stakeholders to recommend the best solution(s) to meet the client business needs.

The functions a BA may be expected to perform include (but are not limited to):

Elicit Requirements:

• Organize and facilitate requirements gathering sessions with project stakeholders, team members, end users and external integrators.
• Liaise with the business and technology clients to facilitate the development of the business requirements into solutions;

Analyze Requirements:

• Determine feasibility of the business requirements and alignment to business needs;
• Troubleshoot and resolve problems by analysing and developing new approaches to existing practices and processes;
• Provide input to the Project Manager to manage the project scope.

Document Requirement Deliverables:

• Document User Stories and Use Cases
• Participate in Preparation of User Acceptance Test Plan and User Acceptance Test Cases where required; and
• Prepare the Business Requirements Document inclusive of requirements scope, project objectives, business problems and/or opportunities, solution context, functional, non-functional and data requirements.

Communicate, Verify and Validate Requirements:

• Conduct requirements review walkthrough sessions with user experience/design, technology and end users;
• Review applicable technology prototypes.

Education

• Bachelor degree in business administration or information technology with 10 years’ experience as business analyst.
• Certified Business Analysis Professional (CBAP™) certification desirable

Experience

• Experience performing business analysis functions for Information Technology related products, solutions or services.
• Experience working on projects in an IT environment with technical and non-technical stakeholders in which you were analysing requirements, liaising with business and technical stakeholders, leading requirement elicitation working sessions, developing and presenting recommendations/solutions to business partners and senior management.
•  Experience in the review, development and application of business process models such use cases, process maps, workflow diagrams.
• Experience in designing and developing business processes and procedures
• Good knowledge and understanding of ITIL processes

Assets

• Practical knowledge of ServiceNow platform and its various modules. ServiceNow development expertise is a definite asset.
• Knowledge and previous experience of implementing Procurement, Facilities, Asset (both IT and non-IT) and Lease Management processes are highly desirable
• Experience with the Software Development Lifecycle (SDLC).
• Experience providing analysis, advice and recommendations related to the implementation of new technologies or applications.
• Hands-on experience with Agile methodology

Competencies

• Organizational
• Multi-tasking skills
• Adaptability
• Flexibility
• Analytical Skills
• Communication
• Initiative