At Shyft, we are changing the future for shift workers around the globe. We are a product-centered company that helps teams manage shifts, share schedules and communicate with each other all in one easy to use app. Teams across all industries depend on Shyft every day to help make their work lives simpler, more productive and more flexible. 

Our team is a group of passionate creators, innovators, builders and leaders. We take pride in the work that we do, and share in each other's successes - that means that we make it a point of emphasis to trust and empower our colleagues to reach their goals, both professionally and personally.

The Customer Support Representative owns the experience between Shyft and the most important piece of our business – our users. With a focus on driving value realization and happy customers, this position brings Customer Support best practices, innovations, and capabilities to day-to-day responsibilities, and matches these to the needs, questions, and requests from our users. The expected end result is increased customer satisfaction, retention, and continuous growth of the Shyft footprint.

This is the job for you if you love being the first line of support and troubleshooting issues, if you are a technically competent problem solver who demands excellence of themselves, and if you are great at following processes and procedures to drive efficiency and customer satisfaction. It is a part time role that takes place primarily during weekend days on Saturday and Sunday. The commitment ranges from 10 - 20 hours per week based on availability.

Responsibilities:

• Stay in touch with our users by answering incoming technical support questions by phone and email.
• Interact and build relationships with our users to ensure they are plugged into all the resources Shyft has to offer - whether it is online tutorials, support services, or new release information - all to ensure the user is successful using our software.
• Advocate feature enhancements and bug fixes internally within Shyft while managing user expectations, and keeping customers satisfied and their expectations realistic.
• Review and recommend updates to existing documentation for our help site.
• Be dedicated to our customers’ deployment, adoption, and ongoing use of the Shyft Technology Suite.

What We Offer:

• We are a fully remote team working from home locations during the COVID-19 pandemic.
• The chance to drive an important industry forward through next-generation technology.
• A Mac Air work computer will be provided for you.

• Strong communication and interpersonal skills through email, phone, and personal interaction.
• The ability to actively listen to customer issues and questions.
• Great problem-solving skills; you’ll enjoy tackling challenges and know how to get to the best solution.
• Capacity to handle multiple tasks and organize effectively.
• Hard working, motivated, and honest; ability to work effectively in a fast-paced remote environment.
• Experience using web-based products (Google technology suite and Zendesk) is a plus, but not required.
• Strong and proven track record of successfully managing customer relationships.
• Entrepreneurial attitude, taking great pride in bringing positive change to an organization.
• Personal interest in giving clients a satisfying and successful experience; enjoy working with people, with natural and effective communication and relationship building skills.
• 1 - 2 years of relevant work experience preferred.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Shyft's values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. All your information will be kept confidential according to EEO guidelines.