Product Support Coordinator

  • 3131 Western Ave, Seattle, WA 98121, USA
  • Full-time

Company Description

At Shyft, we are changing the future for shift workers around the globe. We are a product-centered company that helps teams manage shifts, share schedules and communicate with each other all in one beautiful and easy to use app. Teams across all industries depend on Shyft every day to help make their work lives simpler, more productive and more flexible. As this young industry has grown, this has transformed into a huge responsibility and we don't take it lightly.

Our team is a group of passionate creators, innovators, builders, and leaders. We take pride in the work that we do, and share in each other's successes - that means that we make it a point of emphasis to trust and empower our colleagues to reach their goals, both professionally and personally. Our loft-style office offers an open and collaborative workspace that perfectly complements our culture, and is centrally located in the Lower Queen Anne neighborhood of Seattle just one block away from the water. We offer competitive benefits and perks to all employees who decide to join us on our journey to change the future of shift workers.

 

Job Description

At Shyft, we consider customer experience essential to our success. We have a large number of high-profile companies that rely on Shyft for their day-to-day shift management, scheduling, and communication, and we want to provide the best support possible. Our Client Operations coordinator’s top priority will be to make sure our customers are having success using Shyft and ensure that their experience using our app is not only productive but enjoyable and fun.

We believe this is an important role that requires a comprehensive skill set to be successful. You will be directly responsible for keeping Shyft’s users happy, productive, and having the best experience possible in the app. You will be working under the VP of Customer Success and have your hands in many different customer-facing projects

Responsibilities

  • Effectively resolve users inquiries in a considerate and timely manner.

  • Compose thoughtful, personalized responses for a variety of user requests.

  • Organize incoming requests and spot trends in customer issues to flag for the rest of the team.

  • Identify and document bugs for the engineering teams.

  • Make active contributions to help achieve team goals and successes.

Qualifications

  • Minimum 3 years in customer service, support, or success role. You know that every bit of work you do makes a real difference in making our customer happy.

  • You care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

  • You understand the web and how it works. You're not necessarily writing code and building apps, but you're also not afraid of the technology.

  • You know when something is over your head and are not afraid to ask for help.

  • You are skilled at explaining technical problems clearly.

Bonus Points

  • You have experience providing customer service in a dynamic startup environment.

  • You have experience using Zendesk

Additional Information

Ensuring a diverse and inclusive workplace where we learn from each other is core to Shyft's values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. All your information will be kept confidential according to EEO guidelines

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