Senior Solutions Engineer (Remote, Australia)

  • Sydney NSW, Australia
  • Employees can work remotely
  • Full-time
  • Region: ANZ
  • Department: Sales and Account Management

Company Description

Shopify empowers millions of merchants from all over the world to succeed at entrepreneurship. We're with our merchants each step of the way to help them start, and scale their businesses while allowing them to sell through numerous channels.
The world needs more Shopify: if you are driven by new challenges, hustle and great growth opportunities this is the place to be!

Job Description

As a Senior Solutions Engineer, you help break down technical barriers to enable our sales and partners team to show high growth, high volume, and complex merchants how they can accelerate the growth of their business with Shopify. You will consult on their ecommerce technology stack and business objectives, and provide guidance on how to best leverage the Shopify platform and ecosystem. You will also advise on best practices around complex integrations and provide solutions to set them up for long-term success on our platform. 

Solutions Engineers are Shopify advocates and represent the Shopify brand, values, and product, the role includes merchant-facing activities, including remote and on-site engagements with merchants and supporting community events. You'll be partnering with large Shopify Plus merchants across the Asia Pacific (APAC) region, and be a key source of insight to provide feedback to Shopify’s Product, Engineering and User Experience teams.

This position will report into the APAC Solutions Engineering Lead.

Qualifications

Requirements for the role:

  • At least 5 years of experience in B2B pre-sales solutions engineering

  • An expert on Shopify and regional specific commerce applications, ecosystems, and integrations

  • Great troubleshooting and analytical skills combined with the desire to tackle challenges head-on

  • A desire to learn, master and teach our growing enterprise customers, partner agencies, and internal teams

  • Familiarity with version control systems

  • Familiarity with web APIs, middleware development, and front end development

Your responsibilities will include:

  • Providing support to our sales and partner teams through various channels

  • Working to help advise merchants (including their development partners) on technical solutions for the best business success on the platform. 

  • Creating customized product demos and proof of concepts for use live or recorded virtual client demonstrations

  • Exploring creative ways to develop on the platform and answering inquiries about our APIs

  • Mentor and coach the sales team on technical aspects of Shopify

  • Be an advocate/trusted advisor for the merchant always by bringing your insights and knowledge to our product teams

Additional Information

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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