Senior Agency Partner Manager, Germany/DACH (Remote, EMEA)

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across EMEA where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

About the Team

The EMEA Agency and Tech Partnerships Team is Shopify’s key lever in the region to create value and scale in the market. We want to be the go-to partner of choice in commerce across EMEA. Every freelancer or agency CEO should say “I need to partner with Shopify!”. Every Developer needs to think “I want to build on Shopify!”, and every merchant should think “Let’s ask a Shopify Partner!”. Following this team vision, we will attract and grow partners from the complex & diverse EMEA ecosystem, to enable entrepreneurial success for our merchants and partners.

As a key member of a fast growing team, you’ll directly manage engagements with partners, amplifying revenue impact over the long term and helping create an advantage for our merchants.

About the Role

Shopify has a unique opportunity to disrupt the enterprise commerce space and agencies today are already proving this to be possible. 

As Senior Agency Partner Manager for high performing partners, you will be critical to supporting our agency partners — they are an integral part of the Shopify Partner Program. You will be responsible for managing and developing partner relationships throughout Germany and also in DACH.

This role is responsible for working with and managing existing top Agency Partners in Germany and the whole DACH region, developing new Partner relationships and proactively working with the Shopify direct Sales teams. 

Agency Onboarding, Enablement & Management (50% of time) 

• Support vetting and on-boarding of new high performing agency partnerships

• Pitch, close, and onboard multiple types of partnerships, at all scales and along our different products.

• Manage select partnerships as primary day-to-day contact

• Effectively manage a partner portfolio, including (but not exclusive to) marketing, data management, co-selling, merchant delivery and retention, operational plans, partner scoring, and partner improvement plans

• Surface opportunities for agency growth and enablement opportunities through qualitative and quantitative research 

• Support on issue resolution or general inquiries on behalf of the partners 

• Establish a plan for on-boarding and scale your agency partners

• Ensure product adoption, technical enablement, and general business enablement is conducted 

Portfolio Strategic Planning (15% of time)

• Work with your cross-functional colleagues in other business units/teams across Shopify, and Global Teams on over-arching projects and deliverables that cater to the regional mission 

• Adopt the regional mission statement and business/operational plans by executing tactics within the region

• Work with the global program on the modular adoption of global activities for the benefit of region and craft

• Determine scalable approaches for how you execute your role, to benefit the team and program

• Support regional expansion plans within EMEA as required

Regional Development (15% of time)

• Work with your cross-functional colleagues in other business units/teams across Shopify, and global teams on over-arching projects and deliverables that cater to the regional mission 

• Adopt the Regional mission statement and business/operational plans by executing tactics within the region

• Work with the global program on the modular adoption of global activities for the benefit of region and craft

• Determine scalable approaches for how you execute your role, to benefit the team and program

• Support regional expansion plans within EMEA as required 

Process & Operations (20% of time)

• Ensure operational elements of the role are conducted on a weekly basis, including (but not exclusive to) regional data management, partner performance metrics, cross-department metrics, project plans, salesforce management, and agency case assignment

• You have at least 6 years experience in enterprise ecommerce, agency, holding company or partnerships.

• You have excellent written and oral communication skills in German and English.

• You understand of all aspects of agencies, from a business, financial, and strategic perspective, and day to day (employee resourcing, selling, marketing, service development).

• You excel at establishing and growing mutually beneficial business relationships.

• Experience working across multiple business units, comprised of many stakeholders and influencing factors

• You're keen to help partners progress and aren't afraid to enforce the rules.

• The ability to deliver on the tactical/admin side of the role (ex. data management, pitch development, project management)

• You're a self-starter, proactive, and able to handle uncertainty, while demonstrating your own initiative.

• You have previous experience working for a service provider within the eCommerce space (preferably an agency).

• You have established relationships within the Germany and the DACH region with commerce agencies, technology providers, and other potential businesses that complement the commerce lifecycle

• You have the ability to demonstrate product knowledge, identify functionality and product-feature limitations in the enterprise space (like local payment methods, or shipping apps for instance) in new EMEA emerging markets, and collaborate with product and engineering teams to develop and execute quick strategic solutions to unlock these markets at scale.

Closing date: Monday, January 3rd at 11:59PM CET. 

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments.