Partner Solutions Lead, APAC (Remote, APAC)

  • Singapore
  • Employees can work remotely
  • Full-time
  • Region: Asia
  • Department: Sales and Account Management

Company Description

At Shopify, we want to make commerce better for everyone, everywhere. Countries differ in many ways in terms of language, culture, and how people engage with commerce. We want to embrace these differences and make Shopify the right platform for all merchants, no matter where they are on the planet. 

Job Description

As a Partner Solutions Team Lead, your responsibilities will be a mix of managing, leading, growing and mentoring a technical team as well as enabling enterprise agencies to ensure they are fully abreast of the Shopify platform from a technical perspective. This will be delivered via engagements including onboarding, certification, ongoing training, and consulting. You will break down technical barriers so our Partners can offer more effective services around our platform for high growth, high volume merchants, leading to faster revenue growth. You will also have the opportunity to engage directly with our Partners, in particular their technical and sales teams to have high level solutions-focused discussions around the Shopify platform, their technology stack and their merchant’s overall goals. 

It is essential that you are able to juggle both the big picture, strategic vision of your team in the region, but also the hands-on, tactical, day to day operations that come with having your team engage partners. You’ll need to set your team goals, objectives and key results and create the conditions for your team to succeed year after year. In this lead role, you will be working alongside other regional team leads. 

This is a remote, regional role with the expectation to travel occasionally for on-site visits with our Partners.

Qualifications

  • 5+ years experience building, managing and leading high-impact, customer facing teams.
  • Mentoring and coaching direct reports and / or peers through rapidly changing environments.

  • Building out scrappy processes and best practices as we launch new regions, and then updating/adjusting them as we grow into new markets.

  • Ability to handle escalations and guide your team to navigate through difficult conversations.

  • As a technical leader within the team you must demonstrate strong aptitude in stakeholder management, multi-layered solutioning, systems thinking, and navigating complex relationships.

  • Experience in enterprise ecommerce, digital agencies, solutions engineering, or customer onboarding roles, including experience supporting a wide variety of industries, verticals and business types.

  • Become an expert on Shopify’s capabilities, application ecosystem and integrations.

  • The ability to educate and align partners on Shopfiy’s commerce vision, roadmap and approach.

  • Strong interpersonal and communication skills - you will interact with diverse technical and non-technical groups, and can effectively facilitate and manage interactions with numerous stakeholders.

  • Analytical capabilities with an understanding of ecommerce best practices, the commerce ecosystem, industry trends, technology vendor landscape, integrations and systems architecture.

  • Development experience. You’ll be speaking often with developers and technology teams and need to be able to speak their language. (Liquid, Ruby, JS, HTML, CSS etc.)

  • Strong knowledge of Shopify APIs (GraphQL and REST). Partners often want to create custom apps; it's your role to let them know what's possible, where to start, and what the best path to implementation is.

  • Experience with Liquid, the Shopify templating language. 

  • Familiarity with development lifecycles, version control systems and development environments (git/Github is a plus).

  • A solutions mindset - our largest and most advanced Partners like to push the boundaries of commerce and will often custom build solutions to help their merchants achieve their goals. 

  • A commercial mindset - you are able to look past the pure technical implementation to understand the broader business and commercial application.

  • A trainer at heart - you love enabling others to be the best they can be.

  • Strong time management and prioritisation skills to support a range of Partners with multiple concurrent requests, and the ability to reprioritise on an ongoing basis.

  • The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organisation. We evolve at a rapid pace and things change quickly, sometimes even daily!

Responsibilities

  • Managing, leading, growing and mentoring your team of technical partner advocates.

  • Understanding and communicating the competitive strengths of Shopify to our partners.

  • Educating and onboarding prospective partners by working with the different partnership teams to determine the right technical learning path for any given partner, and then being available to help them overcome challenges as they work through them.

  • Creating programs and playbooks that allow for the enablement of partners at scale.

  • Deliver tailored training sessions to strategic partners.

  • Collaborating with internal Shopify teams to improve partner and merchant experiences and develop internal technical knowledge. 

  • Supporting partnership teams in validating the technical claims of a partner’s value proposition and identifying the relevant audience for that partner.

  • Identifying and participating in case studies and events that increase the partner pipeline.

  • Speak and attend events to evangelise Shopify to current & prospective partners and technical audiences.

Additional Information

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
 

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