[Referrals only] [Senior IT Specialist, Device Management]

  • Toronto, ON, Canada
  • Employees can work remotely
  • Full-time
  • Region: Americas
  • Department: Trust and Security

Company Description

Shopify’s mission is to make commerce better for everyone. From building a new product feature for our commerce platform, to helping a merchant troubleshoot an issue over the phone, we want to empower our ecosystem through our work.

Having a unified vision, a north star, is vitally important to ensure that we are all headed in the same direction. No matter the size or experience, we want to power every merchant’s experience. This is why we’re all here.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locations across Americas where Shopify is hiring. Learn more here: https://www.shopify.com/careers/work-anywhere

Job Description

Shopify’s Technology Experience team supports our 7000+ employees globally with all things technology related. As a Senior IT Specialist on this team, you will be a key player in the implementation of new third-party systems while also working on the acceleration and maintenance of existing systems that support and manage our fleet of devices. Our team is dedicated to making technology better for everyone internally at Shopify through being constant learners about emerging technology.

In this role, you’ll play an important part in building the future for our tooling while working with several internal teams to accomplish it. We are looking for someone who is an active member of the IT community, who enjoys keeping up to date on the newest technology and exploring creative ways of using this technology in our ecosystem. We are looking for someone to develop and champion device management solutions for Apple, Windows, ChromeOS and Android devices here at Shopify.

Here’s what you can expect from the role - an opportunity to work on:

  • Apple devices using JAMF Pro for device management


  • Windows, ChromeOS and Android devices 


You’ll be working on things like:

  • Building creative and technical solutions for managing Apple, Windows, ChromeOS and Android devices

  • Mentoring and working alongside our IT Team on device management priorities

  • Working closely with stakeholders and contributing teams such as Continuous Security and Legal

  • Collaborating with peers to write, review and provide feedback on technical design proposals

  • Writing release plans and end user documentation to support our growing organization

  • Actively looking for opportunities to automate tasks to increase team efficiency



You will need experience with:

  • Implementing and using MDM solutions to manage Apple and ChromeOS devices at a large scale 

  • Working in-depth with the macOS, iOS, ChromeOS and at times Windows platforms

  • Scripting with languages like Python, BASH, etc., including automation via API calls to various services

  • Using Git and Github

  • Researching, planning and implementing new technologies organization-wide

  • Championing new projects and working autonomously as needed

  • Working remotely, while maintaining collaboration with multiple teams and stakeholders to ship projects

  • Prioritizing tasks based on impact on the users and company

It’d be great if you had:

  • Knowledge of Google Workspace

  • Experience with Ruby on Rails or other programming languages

  • Experience with client management environments such as: Chef, Puppet or Munki

  • Experience with Okta or similar IDP

Tools of our trade:

Note: if some of this tech is new to you, that's okay! We realise that not everyone has worked with this stack before and provide opportunities for learning as you go.

  • Jamf Pro

  • Google Device Management

  • Intune

Additional Information

Closing date: Friday, June 25th at noon EST

Successful candidates can expect to hear back from us by Tuesday, July 6th.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. Please take a look at our 2020 Sustainability Report to learn more about Shopify's commitments

Privacy Policy