ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics and fintech solutions.

As Lead, Credit Management & Recovery, you will own and manage the collection of the recovery  portfolio, overseeing the recovery of outstanding debts from customers and employees. Your role includes developing payment schedules, leading proactive collection efforts, handling non-compliant clients, and managing legal proceedings. You will also produce reports, build relationships with local authorities, and advise senior management on preventing future overdue debts.

• Guide the team in using advanced techniques to locate delinquent clients and gather relevant data for debt recovery.

• Oversee balance confirmations with clients, ensuring accuracy and timeliness for debt reconciliation.

• Develop and implement strategic payment schedules with delinquent clients to facilitate recovery.

• Lead proactive debt collection efforts, ensuring timely payment processing and reconciliation with headquarters.

• Handle complex recovery scenarios, employing strategic approaches to resolve challenging cases.

• Escalate non-compliant clients and prepare documentation for legal action when necessary.

• Coordinate and represent the organization in local legal proceedings for debt recovery.

• To build rapport with debtors, banks, parties, institutions and relevant departments for smooth operation of the debtor management and control mechanism.

• Build and maintain relationships with local authorities to facilitate smoother debt recovery and dispute resolution.

• To provide due support towards the Sales & Marketing team in Credit Management.

• Perform any other task given by the Management.

• Bachelor's degree in Finance, Business Administration, or related field. 

• Proven experience 8-10 years in credit recovery or debt collection, preferably in a leadership role. Retired Armed Forces officers having experience (5 years+) in credit recovery or debt collection may also apply for the role.

• Strong analytical and investigative skills.

• Excellent understanding of legal procedures related to debt recovery.

• Exceptional communication and negotiation skills.

• Ability to work under pressure and meet tight deadlines.

• Proficiency in financial analysis and reporting.

• Ability to build and maintain effective relationships with internal and external stakeholders.

• Strong leadership abilities and the capability to lead a team effectively. Preferably candidates with a retired army or defense background.

• Employment Type: Permanent
• Other Benefits: Provident fund, Gratuity, Leave encashment, Partially Subsidized lunch.

Deadline: September 7, 2024