Technical Support Engineer - L1

  • Rd 06, Dhaka 1212, Bangladesh
  • Full-time

Company Description

ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions. 

Job Description

Responsibilities

 - Support all aspects of Cloud operations on a day-to-day basis and monitoring continuous availability, durability, scale and up-time of multi-cloud SAAS

- Analyse events, perform troubleshooting and incident response, communicate

with internal stakeholders and track events & problems through to resolution

- Build & maintain SOP, tribe knowledge for necessary monitoring, automation

activities

- Closely collaborating with Production engineering & DevOps on SAAS

improvements

 Desired Skills And Experience

 - Minimum 1 year of experience as a NOC engineer and/or Linux sysadmin and/or

instrumentation engineer

- Working knowledge of public cloud environments(AWS/Azure/GCP) &

Kubernetes orchestrated containerized workload is a plus

- Experience on any monitoring & instrumentation tools (Prometheus/Grafana, new

relic, elastic or equivalent)

- comfortable on automations (Jenkins, Python, Shell scripting)

 Soft Skills

- Strong written and verbal communication skills.

- Highly team oriented & practices collaboration as a key to success

- Strong attention to details and able to handle concurrently multiple tasks.

- Ability to work independently under minimal supervision

- Willing to work on shift basis (Day & Night)

Qualifications

Technical Support Engineer - L1

Additional Information

What to expect from our recruiting process

  1. Technical interviews: we’ll discuss areas relevant to you ranging from Technical support to networks and security methods. We’re trying to get a clear overview of your skills and where you could learn more.
  2. Meet your future team to learn what they are working with. After that the final interview with our founders.