Manager, Market Operations

  • Mohakhali DOHS, Dhaka, Bangladesh
  • Full-time

Company Description

ShopUp is Bangladesh's leading full-stack B2B platform for small businesses. We provide easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions to Small Businesses. We currently have over 500k MSMEs on our platform.

Job Description

  • Establish team goals and develop operational SOPs & SLAs
  • Design & run multiple projects/programs to achieve targets
  • Track day to day metrics/targets and monitor teams performance
  • Work with direct reports on strategies for executing, measuring progress and sharing results
  • Implement new techniques/technologies as needed to support ground team
  • Arrange training programs & materials and helping merchants to train
  • Need to work directly with tech & other cross-functional teams to solve user problems
  • Monitor, assist & own merchant retention
  • Train team on new technology and software
  • Design communication & support materials for both ground team & merchants
  • Follow ethical practices with merchant and customer data


  • BBA/ MBA from any reputed university
  • Minimum 02 years managerial experience required
  • Very good interpersonal skill is required
  • Ability to present a professional demeanor in public
  • Candidates from FMCG background will get preference

Additional Information

Salary :

  • Negotiable

Compensation & other benefits:

  • Salary Review: Yearly
  • Festival Bonus: 2 (Yearly)
  • Mobile bill
  • Lunch Facilities: Partially Subsidized

Job Location: