Customer Experience Associate

ShopUp is a super-platform for micro-entrepreneurs. We have more than 300k micro-merchants. ShopUp helps small merchants through financing, advertising, and product sourcing. It is changing how finance and commerce work in emerging markets like Bangladesh.

Job Description:

• Managing large amounts of inbound and outbound calls in a timely manner
• Following communication “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions 
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

• Experience of at least 3-6 months in Call Center/Customer Service
• Experience in E-commerce industry will get preference
• Familiarity with CRM systems and practices
• Ability to take and handle stress and pressure
• Ability to multi-task, set priorities and manage time effectively

Salary & Benefits

• 5 working days per week, 9 hours a day. 
• Salary per hour 64 Taka. 
• Commission on performance (Per hour 16)
• Partially subsidized lunch

Job Location

Mohakhali DOHS

Deadline

Apply Within  October 25, 2020