Production Support Engineer

  • Gurugram, Haryana, India
  • Full-time

Company Description

Shipsy, we aspire to be at the forefront of technology with next-generation products that change the way logistics is managed, and positively impact millions of people. Over the past 5 years, Shipsy has gained a dominant share in the domestic logistics space with over 30% of the India courier/express industry flowing through our system. We have also gained a foothold in international markets with companies in Saudi Arabia, UAE, North Africa, and Southeast Asia using our platform. This platform processes over 1.5 million transactions a day across these customers.

Since 2019, our new product line around International Freight has also seen tremendous traction, with the majority of top exporters of India and over 5000 SMEs already using it actively. We are focused on solving customers' problems around lack of visibility, the opacity of price procurement, communication with various stakeholders in the ecosystem along with the ease of payments and financing which could drive this industry at a faster pace. We are over a 120 member team now, with offices in 3 locations - Gurgaon (HO), Mumbai, and Bangalore.

Our team is comprised of excellent individuals from top institutes across the country like IITs, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain. In combination, we have previously worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research, etc. and have also been entrepreneurs. We have numerous research publications and patents. The core team has computer scientists, electrical engineers from IIT Delhi and Madras, and this core tech focus would contribute tremendously to your learning.

We also have some very good employee benefits such as the scholarship program and more that will further enhance your learning. We serve clients from across various industries and geographies, and pride in having a young, energetic, diverse team. An exciting, results-driven, growth-oriented role with an opportunity to guide our fastest-growing product to the next level.

Job Description

Purpose:

To debug, design code updates/solutions to fix reported issues, and assist in production support off-hour system emergencies.

 

Key Responsibilities :

  • To provide daily support and on-call engineering support with a resolution of escalated production issues to ensure they are resolved in a timely manner

  • To interface with customer support (CS Team) to help resolve technical issues

  • To work closely with technical teams to enhance the quality of existing product

  • To develop debugging tools

  • To follow coding standards, unit-testing, code reviews

  • To follow release cycles and commitment to timelines

 

Measure of Success:

  • Number of production issues resolved successfully

  • Efficiency in debugging 

  • Debugging tools developed which aid in identifying the root cause

  • Following a structured approach to solving problems and document/communicate effectively with other teams (CS, Engineering, Product, etc)

 

Reporting Relationship

  • Reporting to: Manager Production Support

  • Direct Reports: None

Qualifications

  • BS / MS degree in computer science from premier institutes with top grades or equivalent practical experience.

  • 1 to 2 years of programming experience in Java

  • Android or iOS development experience (Good to have)

  • Strong problem solving and debugging ability

  • Familiarity with Linux commands, API Frameworks 


Key Competencies

  • Functional: Debugging ability, prioritization, and scheduling skills

  • Behavioral: Strong problem solving, sense of urgency and prioritization

Additional Information

Why Explore a Career at Shipsy

Our current team has 100+ people from top institutes across the country like IITs, BITS, IIITs, NITs with experience in Big Data, Software Architecture, ML, AI, Robotics, Blockchain. In combination, we have worked at Samsung Korea, MIT Media Labs, CMU Robotics, Deutsche Bank, Morgan Stanley, Samsung Research, GE Research, Qualcomm Research etc. and also have been entrepreneurs etc. We have numerous research publications and patents.

PERKS

  • Free breakfast, dinner, and snacks at the office
  • Regular team building activities, events, meditation sessions
  • Quarterly team parties and annual offsite
  • Company-sponsored enrolment worth 40K annually to online learning resources like Coursera, edX, etc.
  • Company-sponsored asset purchase worth 50K
  • Games in office - Mini golf, pool, foosball
  • Regular tech talks, training sessionss and knowledge sharing sessions