Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.

Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.

Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Their team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.

Reporting to the Head of support and knowledge management and part of a team of 4 other solution engineers, your main duties will be: 

• Deliver a world-class solution engineering support following our international growth and expansion accordingly to our SLAs

• Own incident communication during outages/incidents, providing our internal teams and external partners with info that we’re getting first-hand from our tech teams

• Work with 3rd parties on solving any connectivity issues between information systems that shippeo connects with 

• Improve current processes and develop new ones with other departments (Tech/product/integration and ops) to increase efficiency and reactivity

• Contribute to our documentation and knowledge initiatives for a variety of technologies

You are our next Shippian if you: 

• Extensive experience working with APIs and databases 

• A 1 to 3 years experience as Support N2/ Solution Engineer in a SaaS provider organisation

• Amazing communication skills and comfortable on interacting with tech/product, CSM teams and customers

• Fluency in English is mandatory for this role & another European language is a plus

• You already worked in a global scale and a 24/7 support environment

We are looking for talents who share our values:

•  🚀 Ambition: we don't give up any challenge for Shippeo to become a global leader
• 👫 Team-spirit: we foster teamwork with respect in a relaxed atmospher
• 🤝 Commitment: we are demanding in order to achieve exceptional customer satisfaction
• 😌 Simplicity: we stay simple in our behaviour and our product

If you identify with their values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!
 

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