Founded in 2014, Shippeo is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics service providers operate more collaborative, automated, sustainable, profitable, and customer-centric supply chains.

Hundreds of customers, including global brands such as Coca-Cola HBC, Carrefour, Renault Group, Schneider Electric, Total, Faurecia, Saint-Gobain and Eckes Granini, trust Shippeo to track more than 28 million shipments per year across 92 countries.

Having already raised €110 million in funding, Shippeo grows on average by 80% year on year. Their team of Shippians comprises 28 different nationalities, speaking a total of 24 languages.

Reporting to the VP Operations your role as a Customer Success Manager is to own the relationship with a portfolio of international key accounts. You will bring Shippeo’s best ideas, innovations, and capabilities to customers, driving greater business value. Your end goal is to increase satisfaction, retention, and expansion of Shippeo’s footprint.

Your responsibilities will include:

• Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters.
• Own ultimate responsibility for the customer's contract renewal.
• Be accountable for the alignment of complex project delivery with customer needs and priorities.
• Promote maximum value from their investment in Shippeo, aiming for full utilization, identify new opportunities, and collaborate with sales and project management teams to ensure growth attainment and increased footprint.
• Coordinate an account team matrix, lead stakeholders towards identifying their vision by evangelizing the capabilities of Shippeo.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Shippeo’s features and associated business benefits to address their needs.
• Serve as a customer advocate in driving industry best practices and the evolution of Shippeo’s product to the customer's success.
• Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners.
• Lead the organization of Steering Committees to review goals, progress, risks, and opportunities.
• Advocate customer needs and quality in all the departments of Shippeo (Sales, Marketing, Product, Operations).
• Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs.
• Work with our marketing team to shade light on your customers’ success stories.

You are our next Shippian if you: 

• have 3+ years of experience as CSM or similar role in a B2B SaaS or as consultant in operations / digital transition
• Hands-on personality with a capacity to deep dive in detail as well as take a step back depending on situation and contact
• Proven track record in multitasking, managing escalations and delivering impactful presentation
• Knowledge of the Supply Chain industry is a strong advantage
• Native German & fluent English. Additional knowledge in Dutch or French is a bonus!

Recruitment Process : 

1. Preliminary call with our Recruiter
2. 1st interview with the hiring manager
3. Home assignment and Assignment presentation
4. Fit interview with the team

We are looking for talents who share our values:

•  🚀 Ambition
• 💙  Care
• 🎯  Deliver
• 🤝  Collaboration

Find out more about our values in Our Culture Book

If you identify with our values and enjoy working in a fast-paced and international environment, Shippeo is just the place for you!

Would you like to discover more? Click here :

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