Customer Success Manager (M/F/D)
- Paris, France
- Employees can work remotely
- Department: Operations
- Job Function: Customer Success Manager
🚚 Founded in 2014, Shippeo is a French SaaS company leading the European market in helping shippers and logistics companies track their freight shipments in real-time to improve visibility throughout their end-to-end supply chains.
Relied on by global brands including Carrefour, Total, Schneider Electric, Faurecia, ThyssenKrupp, Saint-Gobain, Renault and Eckes Granini, Shippeo's platform helps customers track more than 25 million shipments per year across 75 countries.
Having already raised €71 million in funding, Shippeo is growing rapidly. The team has more than tripled in size to 220 within 2020 and 2021 and the scaling is continuing throughout 2022. Our team of Shippians comprises 27 different nationalities, speaking a total of 29 languages.
Reporting to the Senior Customer Success Manager responsible for the Southern Europe Region, your role as a Client Success Manager is to own the relationship with a portfolio of international key accounts. You will bring Shippeo’s best ideas, innovations, and capabilities to customers, driving greater business value. Your end goal is to increase satisfaction, retention, and expansion of Shippeo’s footprint.
Your responsibilities will include:
- Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters
- Own ultimate responsibility for the customer's contract renewal.
- Be accountable for the alignment of complex project delivery with customer needs and priorities.
- Promote maximum value from their investment in Shippeo, aiming for full utilization, identify new opportunities, and collaborate with sales and project management teams to ensure growth attainment and increased footprint.
- Coordinate an account team matrix, lead stakeholders towards identifying their vision by evangelizing the capabilities of Shippeo.
- Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Shippeo’s features and associated business benefits to address their needs.
- Serve as a customer advocate in driving industry best practices and the evolution of Shippeo’s product to the customer's success.
- Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners.
- Lead the organization of Steering Committees to review goals, progress, risks, and opportunities.
- Advocate customer needs and quality in all the departments of Shippeo (Sales, Marketing, Product, Operations).
- Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs.
- Work with our marketing team to shade light on your customers’ success stories.
You are our next Shippian if you:
- Have 3+ years of experience working with large enterprise customers in Strategy Consulting
- Have strong presentation skills with the ability to lead high powered workshops.
- Have good judgment, strong problem solving and pragmatic approach.
- Have a track record of reaching and exceeding business targets
- Have proficiency in English
- Speaking Italian or Spanish is a plus
🏆 We have 4 values at Shippeo that are embodied by each Shippian:
- Ambition – Do not give up any challenge for Shippeo to become a global leader
- Commitment – To be demanding in order to achieve exceptional customer satisfaction
- Team Spirit – Foster teamwork with respect in a relaxed atmosphere
- Simplicity – Stay simple in our behavior and solutions