🚚  Founded in 2014, Shippeo is a French SaaS company leading the European market in helping shippers and logistics companies track their freight shipments in real-time to improve visibility throughout their end-to-end supply chains.

Relied on by global brands including Carrefour, Total, Schneider Electric, Faurecia, ThyssenKrupp, Saint-Gobain, Renault and Eckes Granini, Shippeo's platform helps customers track more than 10 million shipments per year across 70 countries.

Having already raised €71 million in funding, Shippeo is growing rapidly. The team has more than tripled in size to 200 within 2020 and the scaling is continuing throughout 2021. Our team of Shippians comprises 27 different nationalities, speaking a total of 29 languages.

We are looking for an ambitious and entrepreneurially-driven Asia-Pacific Operations Manager to build and lead the implementation capabilities of Shippeo’s solution for the APAC region.

Under the direct responsibility of the VP Operations, you will be in charge of leading our first customer projects, conceiving and executing a strategy to penetrate the carrier ecosystem and quickly grow our network, and more generally take initiatives to build our regional presence. After a successful landing of our first customer projects, you will naturally endorse growing responsibilities and take the lead on all Asia-Pacific operations while hiring and managing a team of skilled professionals.

Job description

Your main missions during the first months will include:

• Manage the implementation of Shippeo for customers in the region, including:
  • Lead all PMO activities: build SOW, project planning, run status meetings and steering committees, etc.
  • Coordinate the internal teams involved to ensure a project delivery at the highest standard and reach highest customer satisfaction
  • Handle escalations and stakeholder management
• Lead post-implementation account management activities for business units of customers in the region, ensuring satisfaction, retention, identification of upsell opportunities within our existing customers
• Build and execute a strategy to rapidly grow our network of connected softwares and carriers, and adapt Shippeo’s carriers onboarding processes and engagement programs to match APAC market specificities
• Build and scale the local office: bridge with European HQ to coordinate local operations, implement and adapt HQ processes to match local specificities, hire talents and engage the team on a daily basis

Additionally you will act as an evangelist of Shippeo in the area: support marketing and sales initiatives, explore and develop partnerships to build brand awareness and reputation, realize opportunistic outbound reach to potential customers, lead discovery meetings and gather market intelligence to help build go-to-market strategy

• 10+ years of experience with significant experience in software implementation, transport industry and/or consulting services
• An extensive knowledge about the supply chain software industry and multimodal transport operations in your region is mandatory
• Full professional proficiency in English

🏆 We have 4 values at Shippeo that are embodied by each Shippian:

• Ambition – Do not give up any challenge for Shippeo to become a global leader
• Commitment – To be demanding in order to achieve exceptional customer satisfaction
• Team Spirit – Foster teamwork with respect in a relaxed atmosphere
• Simplicity – Stay simple in our behavior and solutions