Shippeo, the European leader in supply chain visibility, gives shippers, carriers, and end-customers instant access to predictive and real-time information of every delivery.

Shippeo’s machine-learning, proprietary algorithm dynamically calculates ETAs allowing shippers to quickly anticipate problems, proactively alert end-customers, and efficiently manage exceptions. Shippeo helps market-leading companies leverage transportation to deliver exceptional customer service and achieve operational excellence.

Founded in 2014, Shippeo tracks more than 5 million loads per year throughout Europe . Shippeo’s more than 100 employees have 22 different nationalities and speak 18 languages!

Reporting to the head of customer support and quality management, your main duties will be:

• Provide support to all our users and answer any questions they may have and convert user feedback into useful insights for Product.
• Become a product expert, be the person everybody goes to when they have a question regarding Shippeo’s product
• Produce world class external documentation (E-learning tutorials, Helpcenter articles, What’s new section, Product newsletter content, Status page)

What we offer:

• Perfect timing to join Shippeo as we’re experiencing fast growth in Europe! 
• An entrepreneurial environment with a lot of autonomy and responsibilities
• A strong team spirit within an inspirational and multi-cultural team consisting of truly smart and highly motivated people
• Very competitive package
• Plenty of offsites, weekly beers and team parties

• A first experience as a Customer support for SaaS solution
• Perfectly fluent in English & French (a third european language is a plus)
• Proven records of ability to create cheat sheets for end users and help center articles
• You are autonomous, self-learner, able to prioritize your workload and willing to contribute to our organization’s growth