Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

Shiji Reviewpro Reputation is at the forefront of the hospitality technology landscape, offering intuitive software solutions that empower hoteliers to provide outstanding guest experiences while optimizing operational efficiency. Our suite of products includes robust workflow automation and guest messaging tools designed to fit the fast-paced nature of the hospitality industry.

We are seeking a Product Manager with a strong technical background and a deep understanding of the hospitality industry. This individual will oversee the development of our product line, concentrating on the advancement of our Guest Communications and automated cases products. This position requires a combination of technical knowledge, industry awareness, and project management skills to elevate our solutions. The Product Manager will ensure that our products not only meet market demands but also fully comply with legal and data privacy requirements, including the anonymization and deletion of data in accordance with global standards and the varying legal prerequisites of integrated providers such as WhatsApp, WeChat, Facebook, Instagram, and others. 

Key Responsibilities: 

• Lead the strategic development of our hospitality solutions, emphasizing workflow automation, guest profiling, and enhanced communication through our guest messaging features. 
• Collaborate with cross-disciplinary teams to brainstorm, develop, and introduce cutting-edge features that align with customer needs and our business vision. 
• Oversee the entire product lifecycle, from initial concept to release, ensuring a seamless transition between development stages and successful market deployment. 
• Develop a customer-centric product roadmap, prioritizing tasks to support our strategic goals while also considering the latest in technology and data compliance. 
• Translate complex technical documentation into actionable plans for development teams, aligning technical capabilities with business objectives. 
• Employ a combination of analytical and creative problem-solving to meet deadlines and optimize product performance. 
• Drive efforts to refine and improve automated systems for enhanced operational efficiency and effectiveness. 
• Manage integrations with various guest messaging platforms, focusing on user experience and stringent data privacy standards. 
• Stay abreast of industry trends, competitor products, and technological innovations to inform product development and positioning.

• Proven experience in product management, particularly within technology or SaaS sectors. 
• Strong problem-solving mindset and hands-on approach to product development. 
• Effective cross-functional team leadership and organizational skills within a matrix organization. 
• Excellent communication capabilities, both written and verbal. 
• A solid technical foundation with experience in software development and web technologies. 
• Comfortable navigating and acting on technical documentation. 
• Demonstrated success in collaborating with technical teams and leading technical projects. 
• Previous experience in the hospitality industry is highly desirable. 

• Exciting job within a creative environment and the opportunity to make a real impact on the business. 
• Grow your experience with web and cloud technologies in a very innovative technology environment. 
• Friendly, motivated and talented multicultural team. 
• Opportunities to grow and develop with Shiji.
• Team building activities and charity donation programs.
• Discounts on a private health insurance, ticket, restaurant, transport, kindergarten.