Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.

Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

We are looking for a Data Privacy Specialist to join our Legal and Privacy Team.

The role requires an innovative, forward-thinking and result-oriented individual with a passion to solve complex privacy challenges in a pragmatic way and to translate laws and regulations into actions that enable business objectives.

The person will work closely with Shiji Group’s external DPO and serve as the first point of contact for all data privacy matters.

Key Areas of Responsibility:

• Monitoring various country or region-specific privacy legislations and data protection regulations, analyzing compliance requirements and issuing recommendations as needed, support the implementation of new requirements into technology
• Leading privacy by design initiatives for a portfolio of SaaS products dedicated for the hospitality industry
• Conducting Privacy Impact Assessments (PIAs)
• Improve and maintain cross-border data transfer legal framework
• Review and negotiations of various data protection terms and data processing agreements with clients, suppliers, partners
• Privacy incident management
• Maintaining the Register of Processing Activities
• Interact with IT, security and business stakeholders to identify data protection related risks and introduce mitigating measures
• Conducting employee trainings, increasing employee understanding of privacy, data handling practices and legal obligations
• Responding to data subject requests

• A university degree with a minimum of 3 years of experience in Privacy role in multi-national company, ideally in tech/SaaS
• IAPP certification (e.g. CIPP/E, CIPM, CIPT) 
• Experience with interpreting and implementing obligations of the data protection legislation and regulations (especially the GDPR, CCPA and PIPL), as well understanding of security compliance
• Familiarity with One Trust and/or similar solutions
• Knowledge and experience in IT and security when working in privacy role, including a solid understanding of relevant technologies, such as encryption, hashing, tokenization, etc.
• Strong interpersonal and organizational skills and the ability to manage simultaneous projects under deadline pressure
• Flexibility and willingness to work on broad variety of legal and tech matters and collaboration with various teams and divisions
• Ability to work independently as well as collaboratively in a collegial, fast-paced environment
• Understanding of IT and SaaS products and practices to protect data during processing activities

Critical Competencies:

• Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
• Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
• Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations, and guidelines.

Applicable Competencies:

• Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
• Innovation: Embraces creativity and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results.
• Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.
• Business Management: Produces outstanding results both professionally and personally by effective management of business processes. Effectively plans, budgets, tracks and evaluates performance of his/her business area.

• Customer success or PMS Implementation Specialist background essential.
• Proven problem-solving skills in a customer facing role.  Strong “farmer” personality type.
• Working knowledge of Hospitality PMS/POS solutions, Microsoft Office suite and CRM tools.
• Experience working with, and managing, stakeholders and customers at all levels.
• A high level of accuracy and attention to detail is required.
• Excellent communication and interpersonal skills.
• Flexibility and adaptability in a fast-paced environment.
• Driven, self-motivated, enthusiastic and with a “can do” attitude.
• Bachelor degree level preferred but not essential.
• Good level of German and full proficiency in English required.