Implementation & Support Consultant - PMS

  • Full-time

Company Description

Founded in 1998, Shiji has grown to become one of the largest manufacturers and service providers of "big data" to the hotel, food service and retail industries.   With the benefit of investors such as Alibaba, and Shiji’s investments in data related companies, Shiji is able to offer IT solutions and data platform services to a vast array of industries and offer innovative products and technologies to the Global market.  Shiji is rapidly expanding in both China and the international market with 70+ subsidiaries in China alone along with ongoing expansion into Europe, Asia Pacific and North America.

Job Description

·         Middle level implementation professional to handle and complete Shiji PMS implementation projects in hotel environment at customer site or remotely.

·         To understand the customer’s need and operation workflow; then to install, setup and configure the solution at the customer site.

·         Install and configure Interfaces from the PMS to third party vendors

·         Ensure the solution meets specifications and functions per customer specific operational work flow.

·         Ensure multiple users, and the service model concept meets the customer operational workflow by training the staff in the best and most practical use of the software 

·         Report accurate project status and act proactively to achieve the project goal

·         Report the additional functional request from customers to our internal Product and Development team.

·         Answer operational and application questions and consult the customer.

·         After "go-live", provide technical support to the customer when necessary.

·         Work coordination with various internal technical teams, such as Product Team / Support Team / Development Team, etc.

·         Assist Product Management to test new releases and new functions and provide pre-sales support to the regional sales team


Preferred Qualification: 

·         Bachelor’s Degree from an accredited college or university in a technical, hospitality or business field

·         Hospitality Business background or working record in a similar role will be advantage

·         Experience with hotel property management systems & passion for the Hospitality industry as our customers' passion to serve their guests

·         At least 5 years of overall experience in hospitality industry in front office/ reservation operations or withing IT industry handling project implementations and User Training.

·         Professional skill in Windows environment for enterprise level projects

·         Proficiency in Microsoft suite of products in particular, Outlook, Excel, Word, Project, PowerPoint

·         Previous job experience with other PMS system or Hotel IT project.

·         Those familiar with Hotel environment will be added advantage

Additional Information

Job Requirement :

·         Fast learner to pick up the company’s various IT solution; and able to handle system installation alone

·         Ability to communicate effectively and build rapport with team members and clients.

·         Well-organized, analytical and empathetic person with a get-it-done attitude

·         Flexibility and adaptability in a fast-paced environment, new technologies & products

·         Ability to quickly learn the company’s various IT solutions; and able to handle system installation 

·         Fluent in English and one additional language of the region 

·         Adhere to company standards, policy and procedure.

·         Willing to work overtime, weekend and holidays when requested.

·         Willing to work with a wide variety of cultures.

·         Willing to be contactable on an on-call basis after-hours by mobile phone.

·         Willing to travel locally and overseas for projects sites in difference location.