Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests. ​

To support our ReviewPro team, we’re looking for a Content & Technical Client Lead  to provide first class first level technical support to the Account Management and Customer Success teams. This is an entry position for someone who has technical skills to support our client facing teams and the ability to write clear and to the point articles about features of the tool for the online Learning & Support center. It’s a great opportunity for someone looking to develop their skills and grow within our organization.

What you’ll do

• Assist the teams with basic HTML/CSS issues in Guest Satisfaction Surveys and invitation emails
• Assist customers on usage and best practices with their integrations towards our API
• Write technical documentation on API, integrations, and new features of the ReviewPro-tool for end-users
• Assist the Director of Technical Integrations with integrations, like creating onboarding-processes, documentation and follow-up
• Execute and assist in implementation of key technical projects

• Basic skills in HTML/CSS (but no programming skills needed)
• Excellent listening skills, you have the ability to understand the needs of fellow team members and customers when they ask for your help.
• High level of organizational skills with the ability to work well under pressure and manage client expectations.
• Innovative problem-solving methods to help our customers grow their business and make integrations work as smooth and secure as possible.
• Excellent writing skills, you have no problem in documenting processes or features for your fellow team members as well as customers for our online Learning & Support center.
• Proactivity and being able to work independent.
• Fluent in English and Spanish. Other languages are beneficial.

• Wellness sessions
• Free coffee, tea, fresh fruit at the office
• Flexible working hours & hybrid model of work
• Brand new offices located in the center of Barcelona
• International team and fantastic work environment
• Team building activities and charity donation programs
• Discounts on Private health insurance, ticket restaurant, transport, etc.
• Compressed hours on Fridays during the summer