Shiji Group is a major software supplier in the hospitality and retail industries.  Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 4,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

ReviewPro, the leading hospitality guest intelligence provider is looking to grow its global Account Management team and is now recruiting for an Account Manager Level 1 in its Barcelona office to support our customer by ensuring that they are successfully using our solutions to improve Guest Satisfaction and drive additional revenue for their business.

Be part of a young, innovative and successful organization servicing over 35,000 clients globally. We are currently looking for an innovative, vibrant, high-energy, proactive and detail-oriented Account Manager, with experience in online support, proactive account management and the occasional telephone support to serve our growing base of clients.
 

The ideal candidate would have experience in dealing with customer support, is comfortable with technology and is motivated by the opportunity to engage with clients and manage relationships. We provide strong career development plan based on performance.

Candidates must be motivated, proactive and responsible individuals with:

• Excellent listening skills
• High level of organizational skills with the ability to work well under pressure and manage client expectations
• Innovative problem-solving methods to help our customers grow their business
• An ability to identify great business opportunities and drive change
• The curiosity to learn about our product, to educate our clients, but most importantly, to learn from them

 Responsibilities

• Identify and suggest possible product enhancements based on usability and feedback received from customers.
• Overall ownership of issues raised by customers relating to system performance or usability.
• Meet client retention goals.
• Interact with all departments necessary within the organization to resolve customer care issues.
• Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices.
• Forge strong relationships with our customers and industry partners.
• Drive agreed outcomes for our customer.
• Identify and report product and service enhancement requests.
• Update all internal systems to properly track issues and customer contacts.
• Onboarding of new clients.
• Responding to client support emails and calls.

• Fluent in spoken and written Spanish and English 
• Strong Communication Skills
• Batchelor / Associate Degree
• Positive personality with a good learning attitude
• At least 2 years’ experience preferably within the Hospitality industry
• Detail-oriented
• Ability to multi-task

• Free coffee, tea, fresh fruit
• Brand new office located in the center of Barcelona
• International team and fantastic work environment
• Team building activities and charity donation programs
• Wellness sessions
• Discounts on Private health insurance, ticket restaurant, transport, kinder garden, etc.
• Compressed hours on Fridays during the summer