Founded in 1998, the aim of Shiji is to become a "big data" application service platform operator. Shiji has become one of the leading manufacturers of hotel information systems, with a variety of recent investments into the European market. Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Shiji has also introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries with about 3,000 employees. 

To support our Infrasys Team, we're looking for an Implementation Specialist, who will provide technical assistance to our hospitality customers within the EMEA region and will be responsible for configuration, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile. 

Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simple combines POS, reservation, membership and menu on one platform. An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world. 

• Remotely assist customers with POS configuration and training
• Analyze customer needs and configure the system by observing the Major Account standards 
• Ensure multiple user, and service model concept meets the customer operational workflow 
• Provide possible solutions for functional gaps and work closely with the Product Management to achieve implementation targets 
• Train client staff in the best and most practical use of the software 
• Report accurate task status and act proactively to achieve the result 
• Be a main point of contact for our customers for configuration and technical requests and answer any queries in a timely manner
• Assist Product Management to test new releases and new functions 
• Perform Release updates for clients
• Support the support organization while not with the customer 

Hospitality Business background or working record in a similar role
You have the same passion for the Hospitality industry as our customers' passion to serve their guests 
Strong analytical, organizational, communication and people skills required 
Ability to adapt quickly to new technologies, products and procedures 
Ability to work and thrive in a multi-tasked and fast-paced environment 
Ability to quickly learn the company’s various IT solutions; and able to handle system installation 
Professional “get it done” attitude and work ethic 
Fluent in English and one additional language of the region 

• Exciting job within a creative environment and the opportunity to make a real impact on the business 
• Grow your experience with web and cloud technologies in a very innovative technology environment 
• Friendly, motivated and talented multicultural team 
• Opportunities to grow and develop with Shiji 
• Training to meet role requirements 
• Generous compensation package