Account Manager (German speaker)

  • Barcelona, Spain
  • Full-time

Company Description

Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress.  

ReviewPro, part of the Shiji Group, is the world-leader in Guest Intelligence Solutions for the Hospitality Industry, with more than 60,000 hotels in 150 countries. Globally renowned brands like Radisson Hotel Group, Kempinski, CitizenM, Okko Hotels, Club Med and many others, rely on ReviewPro to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. 

 

Job Description

To support our ReviewPro team, we are currently looking for an innovative, vibrant, high-energy, proactive and detail oriented Account Manager, with experience in online support, proactive account management and the occasional telephone support to to support our customers by ensuring that they are successfully using our solutions to improve Guest Satisfaction and drive additional revenue for their business.
 

Responsibilities

  • Identify and suggest possible product enhancements based on usability and feedback received from customers
  • Facilitate educational sessions for hoteliers on key product functionalities
  • Provide expert assistance to hotels on how to benefit from our product, and provide expertise on Guest Intelligence practices
  • Proactively reaching out to customers to better understand product engagement and collect product feedback
  • Responding to client support emails and calls
  • Prepare internal product engagement reports
  • Forge strong relationships with our customers and industry partners
  • Work closely with the Sales Team to ensure that they are informed on progress being made with their customers
  • Drive agreed outcomes for our customer

Qualifications

  • Strong Communication Skills
  • Professional German language level
  • Fluent English language level
  • Bachelor / Associate Degree
  • Positive personality with a good learning attitude
  • At least 2 years experience preferably within the Hospitality industry
  • Detail oriented
  • Ability to travel occasionally
  • Ability to multi-task

Additional Information

  • Flexible work schedule
  • Free coffee
  • Subsidized gym membership
  • Brand new office located in the center of Barcelona
  • International team and fantastic work environment
  • Team building activities and charity donation programs
  • Wellness sessions
  • Discounts on Private health insurance, ticket restaurant, transport, kinder garden