Shiji Group is a major software supplier in the hospitality and retail industries. Developing worldwide leading products and technologies, aimed at the international market and speeding up its globalization progress. Our team of more than 5,000 talented employees, in 70+ subsidiaries worldwide, is constantly adapting to facilitate the transition to fully integrated systems for our clients through a network of secure, scalable, and ready for the future platforms, so clients can focus on their core competencies of serving their customer and guests.

To support the ReviewPro team, we are currently looking for a vibrant, high-energy, proactive and detail-oriented Customer Success Administrator with experience in Customer Support and the ability to support the Customer Success team to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro. 

Candidates must be motivated, proactive and responsible individuals with: 

• Excellent listening skills 
• High level of organizational skills with the ability to work well under pressure and manage client expectations 
• Innovative problem solving methods to help our customers grow their business 

The role

• Support the Customer success team on financial related tasks 
• Support the Customer success management team to improve internal processes and drive client engagement 
• Taking notes and minutes in meetings 
• Prepare and deliver business value summaries to confirm the customer is achieving value and to address service delivery gaps and opportunities to achieve more value 
• Prepare internal product engagement reports 

• Positive personality with a good learning attitude 
• At least 2 years experience preferably within the Hospitality industry or/and SaaS companies 
• Detail oriented 
• Ability to multi-task 
• Fluent in spoken and written Spanish and English 
• Proficiency in MS Office, with exceptional knowledge of Excel and PowerPoint 
• Knowledge of project and task management tools 

• Competitive salary
• Flexible work schedule
• Free coffee and tea.
• Subsidized gym membership
• Brand new office located in the centre of Barcelona overlooking Passeig de Gràcia
• Free beer on the terrace
• International team and fantastic work environment
• Team building activities and charity donation programs
• Wellness sessions
• Discounts on Private health insurance, ticket restaurant, transport, kinder garden, etc.
• Compressed hours on Fridays during the summer