Business Intelligence Consultant (m/f/d)

  • Berlin, Germany
  • Employees can work remotely
  • Full-time

Company Description

Shiji Group is a global network of technology platforms and solutions for the hotel, retail, food service, and entertainment industries with the goal to connect the businesses of the industries on a global scale. Founded in 1998, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands and has been providing software solutions and services, including hotel management tools, F&B and retail systems, payment gateways, data management, and online distribution to over 91,000 hotels, 200,000 restaurants, and 400,000 retail outlets. ShijiGroup focuses on the importance of cross-industry integration to connect all levels of the supply chain, from guests to distributors and suppliers of all types.

For our Shiji Analytics team we’re looking for an experienced Business Intelligence Consultant to design and implement main business processes. You’ll be given end-to-end responsibility for the implementation, consulting, L2 support and close cooperation with our Product and Development teams to improve product features. Applying your knowledge of data science principles and experience within the hospitality industry, you'll be working with clients to understand their issues, create strategies for change and win buy-in for your recommendations.  

Shiji Analytics is a data driven platform helping hospitality organizations to collect, harmonizes and analyze the data to better manage their businesses. Shiji Analytics enables the interactive data visualization on dashboards with advanced functions including filtering, drill down, alerting, data exporting and more. 


Job Description

  • Drive growth and hit sales targets by building customer network and developing a deep understanding of our clients’ needs
  • Lead Consulting Workshops with Shiji Analytics customers to translate their data volumes, sources and business needs into visual dashboards and Enterprise Reporting  

  • Install Shiji Analytics online on customer site 

  • Analyze customer needs and configure the systems to their specific requirements 

  • Lead product trainings and consulting sessions on the usability, setup and  self-sufficient setup of data dashboards

  • Serve our customers by analysing their data need, investigating challenges, resolving problems as a point of escalation for our products connected to Shiji Analytics. Design and develop the structure of the future L2 Support Department 

  • Retract knowledge from big amounts of data, translate them into business needs and reports. Use visualisation technics to express and communicate clearly actionable insights resulted by the analysis for the customer 

  • Translate customer needs and requirements into actionable items for the Shiji Analytics product department  

  • Built up the operational department, processes and structure for Shiji Analytics  

  • Become an expert and provide support to other Shiji departments with in-dept knowledge on Shiji Analytics (f.e. Pre-Sales)


  • Hospitality background with strong experience in the usage of PMS systems is a must  

  • Sound computer aptitude with knowledge of databases  

  • Strong analytical background with understanding of data modeling and big data methodology 

  • Experience in troubleshooting, software development processes and ability to understand and implement client requirements  

  • Experience with training and consulting customers with SaaS Products  

  • Experience with working in agile environment  

  • Strong communication skills and organizational skills with attention to detail   

  • Enthusiasm and high level of motivation, target driven  

  • Excellent English, other languages a plus  

  • Experience with online dashboard visualization tool and revenue management is a plus  

Additional Information

  • Challenging and creative technology environment with a great deal of freedom and responsibility
  • Feedback and initiatives are always welcomed, you’ll also get full ownership to help shape the company's future
  • Opportunity to grow inside the global organization and develop yourself both professionally and personally
  • Flexible working hours, opportunity to work (partially) remotely or choose your preferred location
  • A modern workplace in one of our multinational offices, of course as much coffee, mate and fruits as you need to get into the flow
  • Regular company Events & Entertainments as well as access to various location-based benefits and Employee Assistance Programs



Looking forward to your application under the specification of your possible starting date and salary expectations.