Hospitality Implementation Consultant EMEA (m/f)

  • Berlin, Germany
  • Employees can work remotely
  • Full-time

Company Description

Founded in 1998, the aim of Shiji is to become a "big data" application service platform operator. Shiji has become one of the leading manufacturers of hotel information systems, with a variety of recent investments into the European market. Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Shiji has also introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress.

Job Description

To support our Hospitality Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within the EMEA region and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.

WHAT YOU'LL DO

  • Install our products on customer site
  • Configure the system to meet country specific legal fiscal requirements  
  • Analyze customer needs and configure the systems to their specific requirements
  • Ensure multiple user, and service model concept meets the customer operational workflow  
  • Train the staff in the best and most practical use of the software  
  • Take the customer site live, answer any operational and application requests onsite and provide technical support after going live 
  • Report accurate project status and act proactively to achieve the project goal 

Qualifications

WHAT WE'RE LOOKING FOR

  • Hospitality Business background or working record in a similar role 
  • Experience with hotel property management systems is a plus
  • You have the same passion for the Hospitality industry as our customers' passion to serve their guests 
  • Ability to adapt quickly to new technologies, products and procedures  
  • Ability to work and thrive in a multi-tasked and fast-paced environment  
  • Ability to quickly learn the company’s various IT solutions; and able to handle system installation  
  • Professional “get it done” attitude and work ethic  
  • Fluent in English and German
  • Willingness to travel 

Additional Information

WHAT YOU’LL GET FROM US

  • We are happy to accept remote applications from all around Europe
  • Challenging and creative technology environment with a great deal of freedom and responsibility
  • Feedback and initiatives are always welcome, you’ll also get full ownership to help shape the company's future
  • Opportunity to grow inside the global organization and develop yourself both professionally and personally
  • Flexible working hours and a modern workplace in one of our multinational offices
  • Regular company Events & Entertainments as well as access to various location-based benefits and Employee Assistance Programs

INTERESTED?

Looking forward to your application under specification of your possible starting date and salary expectations.