Global Sales Coordinator

  • Atlanta, GA, USA
  • Full-time

Company Description

Founded in 1998, Shiji’s aim is to become a “big data” application service platform operator. Shiji has become the leading manufacturer of Chinese hotel information systems after three successful transformations. At the same time, Shiji is gradually expanding from hotel to catering and retail industries, becoming the major software supplier to both industries. Now, Shiji is responsible for approximately 60% to 70% of the market share in the high-end sector of hotel and retail industries and possesses a leading position in the catering industry. The estimated annual revenue of Shiji clients can be more than RMB 5 trillion.

Shiji has completed three successful transformations since its establishment. It is now experiencing the 4th transformation dedicating to be a “big data” driven consumer application service platform operator. Shiji has introduced consulting, IT solutions and data platform services. Meanwhile, Shiji is developing worldwide leading products and technologies aiming for the international market and speeding up its globalization progress. Currently Shiji has more than 50 subsidiaries located in major Chinese cities and overseas markets (Singapore and Munich) with over 3,000 employees.

Shiji US, Inc. located in the heart of Midtown, Atlanta is looking for Global Sales Coordinator to join our growing team.

Job Description

Job Mission: 

The position of Global Sales Coordinator is to assist the Shiji’s Regional Sales Teams with our coordinating global sales processes, by providing excellent customer support and maintaining healthy relationships with internal teams where every staff member is passionate about going the extra mile. 

Be part of an innovative and successful organization servicing over 60,000 hotels globally. We are currently looking for an innovative, vibrant, high-energy, proactive and detail-oriented team member with a minimum of 2-3 years’ experience supporting a regional or global sales team including sales processes integrated to the company’s Customer Relationship Management (CRM) system as well as mining proactive business intelligence & analytics. This person will be based in Atlanta or Munich and work closely with the global team leads and their regional sales directors. 

The ideal candidate is comfortable with sales process and CRM technology and is motivated by the opportunity to engage with internal clients and manage relationships, with a client first mindset. We provide a strong career development plan based on performance. 

  • Candidates must be motivated, proactive and responsible individuals 

  • Excellent listening skills and note taking skills 

  • High level of organizational skills with the ability to work well under pressure and manage internal client expectations. 

  • Innovative problem-solving methods to help our Shiji sales teams grow their business. 

  • An ability to identify process improvement and drive change. 

  • The curiosity to learn about our solutions, to educate our sales teams, but most importantly, learn from them. 

Responsibilities 

  • Setup, manage & train process and procedural documentation related to sales 

  • Owns the Shiji CRM from a business process & standards perspective including maintaining clean customer account data 

  • Update the CRM & Service Management systems with appropriate information 

  • Work closely with Service Management & Finance process ownership to design effective systematized workflows. 

  • Interact with all departments necessary within the organization to resolve issues. 

  • Prepare internal reporting and provide analytics to executive management, regional heads and regional sales directors related to sales performance, adherence to process, et al. 

  • Identify and report CRM and sales process enhancement requests. 

  • Update all internal systems to properly track issues and ongoing projects. 

  • Internal Client action item follow-up 

  • Complete and achieve all other assigned goals in relation to the position. 

Qualifications

Qualifications & Skills 

  • 2-3 years’ experience supporting a Sales organization 

  • Broad experience working across the major CRM functions in solutions such as Salesforce, Zoho, Sugar, et al. 

  • Strong written and verbal communication skills. 

  • Bachelor / Associate Degree required. 

  • Positive personality with a good learning attitude. 

  • Experience with IT technology or SaaS (Software as a Service) solutions preferably in the Hospitality industry. 

  • Detail oriented. 

  • Ability to multi-task. 

  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint. 

  • Proficient with Analytical reporting including from within the CRM and leveraging Excel Loo

  • Strong analytical, organizational, communication and people skills required. 

  • Professional “get it done” attitude and work ethic. 

  • Ability to adapt quickly to new technologies, products and procedures. 

  • Fluent in spoken and written English is a must.  

  • kup/Pivot for customized reporting.

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Additional Information

All your information will be kept confidential according to EEO guidelines.