At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to shift perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before.

As one of Australia’s fastest-growing technology companies, Shift is changing the way businesses access finance. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds, when they need it.

Winner of the IDC 2020 Digital Disruptor and Omni Experience Innovator awards for Australia and New Zealand, Shift has also been named to the Deloitte Fast50 list four years in a row, the Smart50 awards, the AFR Fast 100 List and voted by LinkedIn as one of the Top 25 Australian Start-ups to work.

Main Responsibilities/Duties

• Incident and Change Management: Participate in incident and change management processes, including logging incidents, tracking their resolution, and communicating changes to relevant stakeholders.
• User Support and Troubleshooting: Provide comprehensive support to internal operations and technical stakeholders, ensuring seamless workflow, excellent user experience and fast remediation.
• Access Control and Identity Management: Manage user identities, permissions, and access controls within cloud environments.
• Infrastructure Enhancement: Improve and maintain the local network and office infrastructure to support our dynamic environment.
• System Maintenance and Updates: Regularly perform system maintenance tasks, including applying patches, updates, and upgrades to cloud-based software and infrastructure.
• Employee Lifecycle Management: Manage the onboarding and offboarding processes, ensuring a smooth transition for employees.
• Collaborative Projects: Work closely with experts in Data, DevSecOps, and Security to achieve project goals and drive innovation.
• Infrastructure Provisioning: Plan, execute and support Shift’s infrastructure needs during day-to-day operations, company strategy weeks and large on-site meetings.
• Security and Compliance: Ensure that the cloud infrastructure adheres to security best practices and compliance requirements

Experience:

• Providing help desk/support to a range of technical and non-technical users.
• Managing technical operational infrastructure (office, printers, networking, patching & cabling or servers and workstations, WiFi, Audio and Visual equipment)
• Proficiency in managing a range of mobile devices utilizing Microsoft Intune (Windows, MacOS, Android, iOS).
• Experience with Azure Entra required.
• Familiarity with Azure and its functionalities is a plus.
• Strong technical troubleshooting abilities, particularly with cloud SaaS products and end-user devices.
• Excellent interpersonal skills for effective communication with all stakeholders.
• Ability to work independently and lead technical projects to completion.

  Skills:

  Azure, Office 365 Administration, Atlassian toolkit, PowerShell, Bash, Microsoft Intune MDM, Device Deployment (Apple ADE / MS Autopilot), Technical troubleshooting

B.Tech or BCA or MCA

At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we’re close to transport, restaurants, cafes and shops. You’ll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off!