It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.

We are looking for an experienced SR Staff Technical Program Manager. This role involves overseeing the planning, execution, and delivery of technical projects within our organization, while also managing deployments to production environments. The ideal candidate will possess strong project management skills, technical understanding, and the ability to effectively communicate with cross-functional teams. 

What you will do

• Project management Lead and manage the end-to-end lifecycle of complex technological projects -  understands project’s goals and details, proficient in crafting project roadmaps, overseeing scope, backlog, and timelines, monitoring crucial milestones, managing KPIs, and navigating essential dependencies.
• Identify and mitigate risks, resolve issues, and make adjustments as necessary.
• Establish continuous improvement as part of the culture, processes and tools.
• Define and enforce best practices and standards for the production environments operations.
• Facilitate and guide R&D teams in the release planning and delivery process, ensuring effective collaboration & execution while defining and implementing best practices and tools.
• Ensure cross organizational communication and process coordination, serving as the focal point for project health visibility and strategic status reporting to senior executives
• Identify problems by observing and studying system functions and performance results.

• At least 6 years of proven experience in Technical Program Management in technology companies, with proven experience in SaaS product lifecycles.
• Proven experience in coordinating cross functional teams in global companies.
• Deep understanding with software development lifecycle, scrum management (agile) and release management best practices.
• Understanding of the development and maintenance processes of SaaS products.
• Strong analytical skills to assess and resolve release related issues, risks and conflicts.
• Exceptional interpersonal skills, with the adaptability to effectively navigate constraints, manage conflicting, and deliver under pressure. With ability to communicate effectively with individuals at all levels of the organization.
• Understanding and experience managing cloud-based platforms such as AWS  - an advantage.
• Fluent in English - writing and speaking.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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