It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are from the Risk Engineering team, responsible for the Risk Management applications within the ServiceNow Integrated Risk Management (IRM) portfolio. This individual will support us by building and upgrading risk applications and the platform capabilities they depend on.

Responsibilities

• Build high-quality, clean, scalable, and reusable code by enforcing best practices in software architecture and engineering processes (code reviews, unit testing, automated test coverage).
• Partner with developers, product owners, and risk SMEs to understand requirements, then own your code from design and implementation through test automation and delivery of high-quality features to customers.
• Embed secure-by-design principles, including data privacy, access controls, and protection against AI-specific risks like prompt injection and data leakage.

• Experience integrating AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights.
• Knowledge of evaluating AI output quality, including test sets, accuracy and hallucination monitoring, and regression testing for prompts and models.
• 2-5 years of proficiency in JavaScript and at least one object-oriented language (Java is a plus).
• Strong knowledge of relational databases and SQL.
• Familiarity with RESTful APIs and modern web services.
• Understanding of AI/ML concepts. Hands-on experience with LLMs or AI APIs is a plus.
• Experience with AI productivity tools such as Claude, Cursor, or Windsurf is a plus.
• Strong communication skills for translating risk SME requirements into technical designs and for explaining AI behavior to non-technical stakeholders.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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