It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

You are a strategic operational partner enabling a GM to drive organizational effectiveness across a complex matrix (Product, Engineering, Design, Research, Marketing, GTM). You manage cross-functional coordination, protect executive time, maintain business rhythm, and ensure strategic initiatives stay on track. You operate with business acumen, sound judgment, and significant autonomy. 

Key Responsibilities 

• Operating Rhythm & Business Cadence.
• Coordinate annual, quarterly, and monthly business cycles.
• Maintain weekly exec forums and monthly all-hands as predictable alignment touch points.
• Work with the GM to proactively shape focus around key business events (board cycles, planning seasons, product launches, financial closes). 

Cross-Functional Coordination 

• Track major initiatives across functions.
• Flag dependencies and blockers before they become problems.
• Facilitate resolution when Product decisions impact Engineering timelines or GTM strategy affects prioritization.
• Maintain visibility into what's moving, stalled, or at risk across the organization. 

Calendar & Time Management 

• Protect the GM's calendar for high-impact work.
• Ensure meetings have clear agendas, right participants, and defined outcomes.
• Anticipate conflicts between priorities and proactively surface options.
• Maintain focus blocks for strategic thinking. 

Communication & Alignment 

• Coordinate all-hands, town halls, and major communications.
• Support the GM in crafting messaging for organizational moments (new hires, shifts, restructurings).
• Facilitate listening mechanisms (skip-level meetings, feedback channels).
• Monitor organizational health signals and morale. 

Strategic Support & Decision Infrastructure 

• Prepare briefing materials and decision summaries.
• Track strategic initiatives and maintain visibility into metrics, progress, and blockers.
• Support executive decision-making forums, design agendas, coordinate input, document action items.
• Follow up on execution and flag delays. 

Stakeholder Management 

• Serve as gatekeeper for the GM's calendar, inbox, and time.
• Route inquiries, prioritize based on business impact, and exercise judgment about what requires direct GM attention.
• Coordinate with ServiceNow leadership (CEO, CFO, CHRO). Manage board meeting logistics. 

Operational Excellence

• Continuously improve meeting cadences, decision processes, and organizational structures.
• Build information systems for tracking initiatives, OKRs, and dependencies.
• Coordinate team travel, offsites, and events. Manage the GM's office operations and budget. 

• 7+ years supporting senior executives in complex, matrixed organizations at high-growth tech companies or large enterprises.
• Proven track record of strategic partnership owning outcomes beyond task completion.
• Experience coordinating across multiple functional leaders (product, engineering, marketing, finance, etc.). 
• Business acumen and strategic thinking.
• Executive presence and credibility at all organizational levels.
• Sound judgment and absolute discretion with confidential information.
• Relationship-building skills and organizational awareness.
• Anticipates issues and brings solutions.
• Excellent written and verbal communication. Proficient in Microsoft Office, Outlook, Slack, and collaboration tools. 

Preferred Qualifications 

• Experience supporting a P&L-accountable executive.
• Background in technology, product, or business operations.
• Experience designing QBRs, executive forums, or strategic planning processes.
• Familiarity with HR or organizational design. 

FD21

For positions in this location, we offer a base pay of $104,400 - $116,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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