It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About this role: 

You will be part of a team responsible for applying the commercial finance strategy supporting Go-to-Market (GTM) Finance across the Americas regions. Looking ahead to the future, while still driving deals forming now, this role helps shape scalable commercial models, strengthen deal governance, and bring financial discipline to complex revenue transactions across the go-to-market process. You will partner with cross-functional teams including Sales, Legal, Deal Desk, Revenue Accounting Controllership, Sales Operations, and Product to translate commercial priorities into applied practical financial guidance. By providing data-driven insights and recommendations, this role will enable informed decisions that support growth, profitability, deal velocity, and customer value.  

 Tasks and Responsibilities:  

• Work with GTM leadership to develop scalable, long-term commercial structures that support ServiceNow’s growth, profitability, and AI-native platform strategy 

• Serve as a trusted regional commercial finance advisor to GTM leaders and cross-functional partners to drive deal velocity, NNACV, and customer outcomes 

• Drive margin analysis, attainment, and actionable insights to support sustainable growth and the future needs of the organization 

• Design, operationalize, and continuously improve AI-enabled scalable commercial finance workflows related to revenue transactions, deal governance, and downstream execution 

• Collect relevant information to form a view on revenue recognition treatment in accordance with ASC 606 and collaborate with Revenue Controllership for exceptional situations 

• Drive disciplined change management for process and transformation initiatives, balancing growth, compliance, auditability, and enterprise-scale execution    

Desired Skills & Experience:

• 5+ years of SaaS, software, or hardware industry experience within GTM Finance, Commercial Finance, or Revenue Recognition Advisory 

• Previous experience with hands-on deal consulting is strongly preferred 

• Proficient understanding of US GAAP software revenue recognition under ASC 606  

• Ability to communicate, simplify, and interpret complex commercial and revenue issues for non-finance stakeholders 

• Collaborative team player with strong interpersonal skills, sound judgment, and the ability to influence across teams in a fast-moving environment 

For positions in this location, we offer a base pay of $137,700 - $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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