It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Technical PSM (TPSM) / Partner Success Engineer (PSE)

At Armis, our Partner Success Engineer is an integral part of our mission within our Partner Success Team. The Partner Success team at Armis is highly team-oriented; we strongly believe that strategies yielding partner success in one area can be utilized to replicate success elsewhere. Our Partner Success Engineers thrive on working with services partners, to ensure they’re prepared to help customers fully operationalize their Armis investments, and have proven themselves over years of working in a variety of customer facing, technical positions.

Responsibilities:

• Develop a subject matter expertise around the Armis use-cases that drive value for our partners and joint customers.

• Working directly with partners, and using scalable/digital methods (e.g. guides, videos, demos, labs), enable services partners to operationalize key use-cases across AMS, VIPR Pro, VMDR and the entire portfolio.

• Partner with PSMs on services partner maturity, and develop plans to ensure their ability to deliver post-deployment services that drive value, renewals and expansion opportunities.

• Work cross-functionally with Channel SEs, Deployment Engineers and Technical CSMs to build a technical journey for partners that addresses Pre-sales, Deployment and Post-deployment technical maturity.

• Partner with the Experts team to develop and document use-cases that are industry relevant.

• Manage partner feature requests including FR validation, intake/ticketing and tracking.

• 3+ years experience in customer or partner facing technical roles (e.g. SE/SA, TAM or TCSM).

• Experience with one or more Exposure Management technologies (Asset Visibility, Network Security, Vulnerability Management/Prioritization/Remediation).

• Understanding of security operations workflows related to SOC/SIEM, threat detection, compliance and incident response.

• Experience with cloud software and data sharing via integrations.

• Preferred experience with OT visibility/security solutions and relevant sectors (e.g. energy, manufacturing, smart buildings)

• Preferred experience with passive network visibility and related network topologies for traffic monitoring (e.g. SPAN, packet brokers).

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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