It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

What you get to do in this role:

The UKI Area Vice President for CRM Solution Sales will lead all CRM-related sales motions and functions across the region. Reporting directly to the EMEA GVP CRM, this role is pivotal in driving CRM solution sales across UKI.  This leader will be responsible for driving CRM sales execution leveraging the global playbook and key weekly metrics. The role demands a leader who can inspire teams, navigate a matrixed organisation spanning COE, marketing, technical and partner functions, and deliver predictably exceptional results. 

What you get to do in this role:

• Lead and manage all CRM solution sales across UKI

• Develop and execute strategic sales plans to achieve regional revenue targets and growth objectives 

• Collaborate with the EMEA GVP CRM and GVP UKI Sales to align sales strategies and initiatives 

• Build and maintain strong relationships with clients, partners, and internal stakeholders across UKI 

• Provide leadership and guidance to the UKI CRM sales and consulting teams, ensuring high performance and professional development 

• Monitor market trends and competitor activity across UKI to identify opportunities and challenges 

• Drive innovation and continuous improvement in CRM sales processes and methodologies 

• Represent UKI in regional CRM sales forums and contribute to the overall CRM strategy 

• Manage your teams around achieving key KPI's of bookings to plan, pipeline creation, recruit to plan and talent development 

• Be a trusted mentor and leader who sets a high-bar, leading from the front 

• Establish and nurture relationships at the highest levels of organizations 

• Manage accurate forecasting and communications on a daily basis 

• Drive customer success practices across your area 

To be successful in this role, we need someone who has:

• Extensive experience in CRM solution sales, with a proven track record of success across UKI market

• Senior sales leadership experience operating across multiple countries and cultures within UKI

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving 

• Strong leadership and people management skills, with the ability to inspire and motivate diverse, geographically dispersed teams 

• Excellent communication and interpersonal skills, with the ability to build relationships at all levels across a matrixed global organisation 

• Strategic thinker with the ability to develop and execute effective regional sales plans 

• Strong knowledge of UKI market dynamics and the competitive CRM landscape 

• Results-oriented, with a consistent focus on achieving sales targets and driving growth 

• Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor 
• A strong track-record selling business applications in the, CRM, customer service, field service or supply chain domains
• A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees) 
• Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and developing 
• A track record of managing a growing team in different geographical locations across the Europe
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customers relations 
• Strong forecasting and reporting capabilities 
• A proven and consistent track record selling to large enterprise level customers and established relationship at the C-suite level 
• Strong organization, communication, team work, presentation, problem solving and time management skills 
• Experience inspiring the team to follow defined best practices 
• The ability to navigate and collaborate through complex opportunities 
• A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building communication and listening skills 
• The willingness and ability to travel 50% of the time 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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