It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you will do in this role:

We are looking for a Senior Audio-Visual Engineer with extensive Audio Visual and Video Conferencing experience as a subject matter expert to join the Global AV Technology team. As an expert in this space, you will be playing a pivotal role in ensuring the successful design, delivery, and implementation of AV solutions across all regions. You will be part of a global team responsible for driving the Audio-Visual strategy at the highest standard with the goal of maximizing the collaborative meeting experience across all functions and making the world work better for everyone

Key Responsibilities

• Consultant for all AV matters across the organization and advise on best practices to provide a world-class experience for meeting participants
• Driving projects and consistent AV services across the workplace including video conferencing, digital signage, display, meeting room, and executive briefing centers technology.
• Managing AV projects including communication, budget, and timeline to successful outcomes integrating with all aspects of the business to identify opportunities
• Stakeholder management and partnering with cross-functional teams such as Workplace Services, Business, Procurement, Legal, Security & Finance teams to ensure successful delivery and ongoing projects & operations of various AV technology solutions
• Evaluating the latest AV technologies and products including audio-visual monitoring, settings, room design, acoustic, lighting challenging the boundaries to inspire, create and innovate in all areas related to the AV experience
• Ensuring successful incident and problem and resolution management of AV related issues engaging third-party support where required.
• Seek to understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to eliminate incidents and service requests.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in leadership is preferred
• Ideally candidates should have experience with AV design using Autocad or Visio.
• Certifications from Extron, Crestron, Biamp, QSC, Zoom, Cisco, Shure, CTS or CTS-D.
• Vendor management experience
• Experience in large enterprise AV project delivery, large-scale refresh, and building migration projects
• Passionate about AV technology and delivering innovative and progressive solutions exceeding customer expectations
• Strong organizational, project, and time management skills
• Strong background in audio-visual testing methodologies and quality assurance
• Experience with networking technology, video transmission over the network, and audio/video signal flow
• Strong communication and stakeholder management skills, able to communicate, present, and generate enthusiasm and buy-in for ideas and solutions.
• Understanding of Compliance, Risk, and Regulatory policies and framework
• Industry and vendor certifications are highly valued

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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