It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.    

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.   

The ServiceNow Security Organization (SSO)     

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

About the Team  

The ServiceNow Security Identity and Access Management organization builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered. We manage enterprise-scale Identity Platforms, ServiceNow integrations and Privileged Access Management across global and regulated environments and are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.  

We are looking for a Principal IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them.  

What you'll do  

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.  

• Design and build end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus moving the team from manual to automated, repeatable development and testing workflows.  

• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.  

• Own system integrations across Identity Platforms and ServiceNow APIs, connectors, provisioning workflows, and lifecycle automation.  

• Contribute full stack development across backend services and user-facing IAM workflows 

• Provide technical input on UI design and implementation.  

• Apply data analytics to identity governance 

• RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations.  

• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.  

• Mentor and guide engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.  

• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready.  

• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.  

To be successful in this role you have  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  

• Deep technical hands-on experience building Enterprise production level Platform  

• 15+ years of software engineering experience, with 3+ years as a senior or principal IC, or equivalent experience and education.  

• 10+ years of full stack development depth 

• Strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).  

• Systems engineering experience designing and operating complex, distributed enterprise platforms.  

• Excellent problem-solving skills and ability to lead large-scale technical initiatives  

• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling.  

• Proficiency with infrastructure automation:  

• Terraform, Ansible, and/or Puppet.  

• Identity data analytics ability designing queries, building pipelines, and deriving actionable insights from operational or identity data sets.  

• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.  

• Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability.  

• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.  

• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance.  

• A growth mindset and a passion for staying on top of new technologies and industry trends.  

• A strong sense of ownership and a relentless customer focus, with a passion for creating exceptional user experiences  

• Strong written and verbal communication skills; able to articulate complex technical concepts to both technical and non-technical audiences.  

Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.    

PLEASE DO NOT APPLY if you cannot meet this Federal Requirement. Thank you in advance.   

The ServiceNow Security Organization (SSO)     

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

About the Team  

The ServiceNow Security Identity and Access Management organization builds and operates the enterprise Identity and Access Management platform that secures ServiceNow employees, systems, and partners worldwide. We are a team focused on engineering excellence — modernizing how identity governance is built, tested, and delivered.

We manage enterprise-scale Identity Platforms, ServiceNow integrations and Privileged Access Management across global and regulated environments and are expanding our capabilities into Non-Human Identity governance and AI-assisted access intelligence.  

We are looking for a Principal IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them.  

What you'll do  

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.  

• Design and build end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus moving the team from manual to automated, repeatable development and testing workflows.  

• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.  

• Own system integrations across Identity Platforms and ServiceNow APIs, connectors, provisioning workflows, and lifecycle automation.  

• Contribute full stack development across backend services and user-facing IAM workflows 

• Provide technical input on UI design and implementation.  

• Apply data analytics to identity governance 

• RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations.  

• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.  

• Mentor and guide engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.  

• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready.  

• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.  

To be successful in this role you have  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  

• Deep technical hands-on experience building Enterprise production level Platform  

• 15+ years of software engineering experience, with 3+ years as a senior or principal IC, or equivalent experience and education.  

• 10+ years of full stack development depth 

• Strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).  

• Systems engineering experience designing and operating complex, distributed enterprise platforms.  

• Excellent problem-solving skills and ability to lead large-scale technical initiatives  

• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling.  

• Proficiency with infrastructure automation:  

• Terraform, Ansible, and/or Puppet.  

• Identity data analytics ability designing queries, building pipelines, and deriving actionable insights from operational or identity data sets.  

• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.  

• Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability.  

• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.  

• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance.  

• A growth mindset and a passion for staying on top of new technologies and industry trends.  

• A strong sense of ownership and a relentless customer focus, with a passion for creating exceptional user experiences  

• Strong written and verbal communication skills; able to articulate complex technical concepts to both technical and non-technical audiences.  

Preferred Qualifications  

• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization  

• 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines   

• Familiarity with enterprise Identity Governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow).  

• IAM concepts: identity lifecycle, RBAC/ABAC, access certifications, privileged access management, and least privilege enforcement.  

• Strong understanding of SAML, OAuth2, OIDC, SCIM.  

• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems is nice to have.  

• Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent).  

• Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent.  

• Ability to troubleshoot complex systems and optimize performance across the stack.   

• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems  

#SecurityJobs 

For positions in this location, we offer a base pay of $240,100 to $420,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.