It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking Enterprise Architects to join our pre-sales organization. The Enterprise Architecture team partners with senior technology and business leaders at our largest customers to design strategies and solutions that deliver meaningful business outcomes.

As an Enterprise Architect, you will act as a trusted advisor, helping customers understand how ServiceNow’s “platform of platforms” can support their digital transformation goals. You will work collaboratively with customers, partners, and internal teams to design scalable, well-architected solutions using industry best practices and standards. Your work will focus on enabling value, building trust, and supporting long-term customer success.

What you’ll do

• Partner with customer executives to understand their priorities and translate them into practical, value-driven ServiceNow solutions
• Lead and contribute to architecture and design engagements across initiatives such as IT transformation, enterprise service management, digital products, and industry-specific solutions
• Communicate ServiceNow’s platform architecture clearly to both technical and business audiences, including senior leaders
• Collaborate closely with account teams, solution consultants, and partners to shape customer strategies and roadmaps
• Facilitate workshops, best-practice sessions, and enablement activities for customers and partners
• Contribute to thought leadership, reusable assets, and best practices across the Enterprise Architecture community

What we’re looking for

To be successful in this role, you bring many of the following experiences (we don’t expect every candidate to check every box):

• Experience working with senior technology leaders in a pre-sales, consulting, or delivery-focused role
• Strong background in enterprise or application architecture, including integrating multiple systems and platforms
• Solid understanding of cloud-based platforms (SaaS, PaaS, multi-tenancy, automation)
• Familiarity with common architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, or TM Forum
• Experience exploring how AI can support workflows, decision-making, or business processes
• Ability to explain complex concepts clearly and connect technical decisions to business value
• A collaborative, curious mindset with interest in emerging technologies and modern ways of working
• Confidence presenting architectural concepts to technical leaders and partners
• Industry experience in Public Sector / Healthcare, Retail, or Manufacturing

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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