It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role: 

The scope of Strategic Sourcing Manager is to hit annual savings targets along with building strong relationships with their internal business units and drive enterprise-wide sourcing, category management, contract negotiation and delivery of technology related spend categories. Provide subject matter expertise and strategic guidance within the Professional Services categories; manage and execute appropriate sourcing processes and procedures. This role provides leadership and direction in support of the company’s contingent workforce, temp labor, consulting, professional services, legal, finance, HR, tax.

Responsibilities:   

• Category Management and Contract Execution: Partner with internal (commercial and technical) stakeholders on clarifying short and long-term sourcing requirements whilst leading the development of supplier negotiation strategies. Own opportunity assessment and initiation through contract execution.  
• Supplier Relationship Management: Commercial Lead across ServiceNow’s supplier profile. Craft unique supplier strategies that align to stakeholders’ requirements.
• RFx Management: Supplier interface for all RFI, RFP and RFQs. Conduct proper TCO Modeling of RFx proposals, present RFx results to stakeholders, and drive towards the closure of a sourcing decision.
• Competitive Benchmarking and Market Research: Stay up to date on all colocation market dynamics to ensure Category is properly managed. Guide stakeholders on changes in market dynamics.
• Sustainability Initiatives: Collaborate closely with internal teams to ensure Sustainability data (carbon impact) is measured and gathered. Drive colocation suppliers towards improving Sustainability efforts.

What you get to do in this role:

• Conducts supplier analysis, evaluates potential suppliers, and support the overall supplier qualification process, develops and create sourcing plans and category strategies, requests for proposal, and other sourcing documents, evaluates and recommends purchasing and sourcing decision to management.
• Review spend analysis, assess and prioritize opportunities
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Craft negotiation strategies and close deals with optimal results
• Partner with stakeholders to ensure clear requirements documentation
• Perform cost and scenario analysis, and benchmarking
• Assess, manage and mitigate risks
• Seek and partner with reliable vendors and suppliers
• Determine quantity and timing of deliveries
• Monitor and forecast upcoming levels of demand
• Actively seek out industry knowledge through research, trade shows, conferences and online training, establishing yourself as a trusted advisor

To be successful in this role you have:

• 5+ years of experience within the professional services markets landscape, preparing cost models, negotiating with suppliers, and presenting recommendations to stakeholders and Executive Leadership.
• Knowledge of purchasing and supply chain processes, with analytical and results focused approach.
• In-depth knowledge and familiarity with the sourcing landscape
• First-class professional and interpersonal communication skills for collaboration with diverse internal and external resources and groups
• Excellent organization and time management skills to oversee simultaneously occurring projects, tasks, and deadlines.
• Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software. Must be proficient in Microsoft Word, Excel and PowerPoint.
• Working knowledge of RFP process and standard business practices and procedures.
• Both strategic and tactical sourcing experience
• Ability to articulate category strategies
• Solid judgment and ability to make good decisions
• Comfortable negotiating and networking
• Ability to gather and analyze data and to work with figures
• Ability to work independently / Can-do mentality

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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