It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking an exceptional GTM Strategic Leader - as VP of Americas Horizontal Solutions GTM and an architect of transformative growth and a catalyst for innovation—spanning across the ServiceNow Americas portfolio who will propel our growing double digits today to new heights. This portfolio spans IT, Risk and Security, Platform, Shared Services and Global Employee Experience. The successful candidate will seamlessly blend visionary strategic foresight, ability to influence large businesses and cross-functionally at scale to help our biggest region accelerate. This individual will advise the Americas President and his leadership team and provide the customer / geo feedback loop to the Global teams for accelerated scale and impact. This role requires deep expertise in regional sales, orchestrating cross-functional strategies, driving enterprise-wide alignment, and leading large-scale transformations. Success will be measured by the ability to generate a robust pipeline, ensure comprehensive coverage, and consistently surpass global NNACV targets.  

The ideal leader is a dynamic, influential operator—skilled at carrying quota for large businesses and geos, engaging CXOs, shaping strategic direction, and influencing senior leadership cross-functionally to ensure customer-centric execution. This executive will thrive in complexity, expertly manage diverse portfolios, and deliver impactful change at scale.  

Serves as accountable global node for Geo on Horizontal Solutions GTM expertise and end-to-end thinking and in tight partnership with Solution Sales leader, sharing best practices, strategies and key wins stories to help drive Geo growth, bringing Geo feedback back to Global and providing guidance to Persona-based GTM ICs. Horizontal Solutions lead will bring “voice of field / customer” back in the GTM and BU engine as well as guide and support enablement strategies and execution in Geo. This role will identify strategic gaps against target achievements and advocate any risks while making recommendations to Geo / Global leadership to bridge. 

Reporting directly to the GVP, Horizontal Solutions, this role is a cornerstone of the Horizontal Solution leadership team, entrusted with shaping ServiceNow’s future trajectory and driving sustained market leadership. 

Key Responsibilities 

• Strategic Leadership: Amplify, integrate and execute the GTM strategy across our ServiceNow portfolio—ensuring alignment with corporate objectives and geo dynamics leading to elite Geo execution.  

• Collaborative Partnerships: Forge and deepen strategic alliances, notably with the Americas Leadership team, and across ServiceNow GTM teams driving sales excellence.  

• Innovation & Transformation: Be the Geo voice in Geo to amplify, connect GTM end to end execution to accelerate and growth  

• Enterprise Alignment: Partner with Geo, Horizontal GTM teams, Account, Industry, Solution, Marketing, Customer Excellence, Partners, and Analytics leaders to create clarity, synchronize execution, and maximize impact.  

• Executive Engagement: Cultivate and sponsor high-level relationships with CXOs across our Horizontal Solutions portfolio at leading global enterprises.  

• Customer-Centricity: Champion a culture where customer feedback directly informs product and GTM decisions, embedding customer-centricity at every level.  

• Operational Excellence: Drive cross-functional alignment and amplification across GTM motions—driving elite execution  

• Enablement & Growth: Advise on innovative enablement strategies to upskill sales and GTM teams, fostering a high-performance, growth-oriented culture.  

• Market Leadership: Anticipate market trends, competitive shifts, and emerging technologies to ensure ServiceNow’s GTM strategy remains ahead of the curve.  

• Brand Stewardship: Represent ServiceNow at premier industry forums and with customers as an Executive Sponsor, amplifying brand reputation.  

• Team Leadership: This role is an individual contributor role with a high degree of strategy and senior leadership with an extended team of Inspire and mentor a global team of 13 GTM strategists and operators, plus an extended team of 250+ across disciplines, cultivating innovation, collaboration, and continuous improvement. 

Qualifications:

• 20+ years of progressive experience in GTM strategy, business operations, or customer success, including 5+ years in GTM leadership and 5+ years in senior executive roles.  

• Demonstrated “AI-first” mindset and a relentless growth orientation.  

• Proven success driving strategic initiatives and operational execution in complex, matrixed environments.  

• Deep expertise in CXO-level engagement and executive influence.  

• Exceptional analytical, communication, and storytelling abilities.  

• Experience in SaaS, cloud, or enterprise technology strongly preferred.  

• MBA or equivalent advanced degree is advantageous. 

What We Offer: 

• Executive-level visibility and impact. 

• A dynamic, collaborative environment with top-tier talent. 

• Competitive compensation and benefits. 

• Opportunities for growth and leadership across the organization. 

For positions in this location, we offer a base pay of $248,100 - $421,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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