It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are seeking a Senior Sales Operations Analyst to join our Commissions Analytics organization to help build out analytics and operations capability.

The ideal candidate must have a “can do” attitude and be flexible and adaptable, as well as being able to dive deep into the details and partner and communicate effectively with all levels of the organization. A proactive, self-starter that takes responsibility to develop, own, and drive key workstreams on behalf of supporting the business.

Core responsibilities include:

• Provide business partners with actionable insights into business drivers, financial and operational performance, and risks and opportunities in the form of regular reporting and ad hoc analyses
• Be a part of annual sales planning, including quota setting and comp planning
• Develop and evolve key performance metrics and dashboards and identify trends to help drive sales productivity and operational excellence
• Construct forecasts, recommendations and strategic/tactical plans based on business data
• Identify, gather requirements, design, and drive optimal solutions to enhance and streamline systems, reporting, and analytics
• Prepare presentation package and analyses for business review cadences and other leadership meetings
• Collaborate with cross functional teams to drive alignment and consistencies.
• Serve as the primary Contact for all analytics related queries in Excel, Anaplan, Tableau, CRM, Business Objects, Dynamics/Power BI, Varicent
• Develop business requirements documentation, process workflow diagrams, functional specifications, user acceptance test scripts and other supporting documentation for Business Intelligence and Analytics initiatives
• Collaborate and communicate regularly with stakeholders and cross functional teams to drive alignment and consistencies.

To be successful in this role you have:

• Bachelor’s Degree in IT, Analytics, Business Intelligence, or related field required.
• 4-8 years of industry experience
• Strong analytical and problem-solving ability and be able dive into technical details and design analytics solutions
• Ability to analyze data coming from data sources and derive value from it to improve business SQL and other computer programs (Python, R is preferred)
• Ability to visualize the results in the previous step by putting together simple and easily consumable dashboards using reporting tools
• Working knowledge of CRM, Tableau, Power BI and SAP Hana
• Must have good communication, presentation, and documentation skills
• Expert in Microsoft Project, Excel, Word, PowerPoint
• Familiarity with sales forecasting methodology, pipeline management, planning, hierarchies, and territory mapping, etc

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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