It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Role Overview

This role will be a strategic partner to the Catalyst COE leadership team, driving planning, analytics and cross functional alignment with key stakeholders.  This role involves close collaboration with Catalyst leaders, Strategy, Finance and Operations to define the Catalyst priorities, develop KPIs/OKRs to measure progress and manage executive updates.

Key Responsibilities

Operating Cadence

• Define and execute the operational cadence across with Catalyst Leadership team
• Support Quarterly Business Review process, both internal for Catalyst team and cross functionally with key stakeholders
• Support planning process, aligning with finance on hiring plans and partnering with engineering team on product roadmap

Executive Updates

• Develop compelling, executive-ready presentations that synthesize complex data into clear insights and recommendations
• Facilitate discussions across global stakeholders, promoting clarity and alignment
• Partner with Strategy and Operations teams to prepare updates for executive and board level presentations

Cross-Functional Alignment  

• Collaborate with Engineering, Finance, Strategy, Analytics, and Operations partners to ensure Catalyst strategies are aligned across key stakeholders
• Represent Catalyst COE initiatives in executive forums, surfacing risks and opportunities and ensuring decisions connect to strategic priorities 
• Serve as a trusted advisor and thought partner to COE leaders by translating insights into strategic recommendations

Analytics and Insights

•  Define and operationalize KPIs and scorecards for the Catalyst COE, driving alignment across broader ServiceNow objectives as well as CEG and STEP
• Partner with DT and Business Intelligence teams to define dashboarding requirements to measure progress on implementation time
• Support ad hoc analytics as needed to support COE strategy and roadmap

Strategic Initiatives

•  Manage strategic projects end-to-end; create workback plans, manage cross functional teams, report updates to executives, set resulting metrics.
• Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in strategy, operations or planning
• Experience in a business partnering role
• Strong understanding of project management, business processes, and operations
• Strong analytical skills
• Excellent communication, interpersonal, and strategic thinking skills.
• Ability to work independently
• Ability to work cross functionally to drive outcomes

JV20

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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